At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Small Business Credit Card Experience Product Managers at U.S. Bank are customer obsessed in driving product planning, visioning, development, management, and customer experience to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs.

CUSTOMER EXPERIENCE RESEARCH, INSIGHT AND EXECUTION

• Identifies initial and ongoing product-market fit by communicating and incorporating customer/user needs, competitive landscape, business objectives, the bank’s strategic advantage and economic environment to enhance new or existing products.
• Demonstrates deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience).

PREFERRED SKILLS/EXPERIENCE

• Experience with Small Business credit card products and/or Small business credit card application experience
• Proficient product management or similar experience driving the creation of new digital capabilities and branch/assisted application capabilities
• Experience creating digital roadmaps
• Strong background in financial services, specifically in credit cards or payment solutions
• Understanding of agile framework
• Effective presentation, verbal, and written communication skills

ADDITIONAL RESPONSIBILITIES INCLUDE:

• Create and implement new cross platform capabilities
• Develop and communicate the capability goals
• Create, communicate, and prioritize backlog items
• Define user stories, with are short, clear descriptions of customer needs
• User testing to get initial client feedback
• Understand industry-specific regulations and technical complexities
• Ensure the capabilities complies with all external Compliance requirements
• Analyze the market to identify areas of improvement and stays up-to-date with
• industry trends and best practices

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la