Small Business Implementation Specialist

at  Manulife

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

JOB DESCRIPTION

Manulife Group Benefits has an impressive market share in Small Business. Growth and client retention in this market segment requires innovative problem solvers who can develop solutions that balance customer need with organizational capabilities.
We have an immediate opportunity for a full time Small Business Implementation Specialist on the New Business Team.

SKILLS AND COMPETENCIES:

• Strategic and creative thinker focused on finding solutions to unique Plan Sponsor needs
• Confident and expert negotiator with proven ability to build relationships and influence decision making
• Persuasive communicator with an ability to clearly articulate ideas and present information within various levels of the organization and external partners
• Motivated self-starter and able to work independently in a fast-paced environment
• Demonstrated ability to produce quality materials within tight timeframes and simultaneously manage multiple priorities
• Ability to make well-balanced decisions that take effective risk management and Plan Sponsor needs into account

• Dedicated contact during the implementation, providing clear verbal and written communications that provides value to both the Regional Group Office (RGO) sales staff and Market Sources
• Ensure sold plan designs can be administered within the technology, processes, procedures and product offerings utilized within all areas of Group business
• Evaluate and determine appropriate non-standard risk assessments
• Engage Group Benefit business internal partners as needed to resolve client requests and issues, escalating to management as necessary
• Support the RGO in maintaining Plan Sponsor and Market Source relationships by responding to risk, benefit, eligibility and administrative inquiries