The Small Business Implementation Specialist will be accountable for the successful and accurate implementation of Coverage Plan Sponsors. The Implementation Specialist will provide expert navigation for Advisors as they transition their Clients Group Benefits plan to Manulife. This will be achieved by having comprehensive knowledge in the areas of systems, pricing, underwriting, administration, and customer service. The individual serves as the subject matter expert in all relevant areas, for ensuring effective implementation of newly sold group benefit policies.

REQUIRED QUALIFICATIONS:

• In-depth knowledge of Group Benefits contract provisions, administrative practices and claims paying systems and funding arrangements.
• Confident and expert negotiator with proven ability to build relationships and influence decision making.
• Persuasive communicator with an ability to clearly articulate ideas and present information within various levels of the organization and external partners.
• Mathematical aptitude.
• Excellent PC and Microsoft Office skills.
• Ability to make well-balanced decisions that take effective risk management and Plan Sponsor needs into account.

PREFERRED QUALIFICATIONS:

• Excellent & extensive knowledge of Manulife Systems.
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• Dedicated contact during the implementation, providing clear verbal and written communications that provides value to both the Regional Group Office (RGO) sales staff and Market Sources.
• Ensure sold plan designs can be administered within the technology, processes, procedures and product offerings utilized within all areas of Group business.
• Evaluate and determine appropriate non-standard risk assessments.
• Engage Group Benefit business internal partners as needed to resolve client requests and issues, escalating to management as necessary.
• Support the RGO in maintaining Plan Sponsor and Market Source relationships by responding to risk, benefit, eligibility and administrative inquiries.