POSITION SUMMARY:

Responsible for the receiving product and ensures that aisles are stocked, labeled, clean and delivered product is packed out, and proper customer service is provided. 50% or more of the job includes manual labor.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Bachelor’s Degree, OR High School Diploma OR GED with at least 4 years of experience in customer service, OR any appropriate combination of education and experience.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from managers, clients, and general public
• Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
• Proven leadership skills; ability to supervise and direct employees.
• Effective oral and written communications skills
• High level of interpersonal skills to handle sensitive and confidential situation and documentation.
• Commitment to company values and strong customer orientation.

PHYSICAL REQUIREMENTS:

• Lift/Carry Abilities (measured for maximum or average load)
• Lift - 50 lbs
• Carry strength (50’ or less) - 50 lbs
• Frequent lift/carry (> 12x/hour) - 50 Ibs
• Constant lift/carry (> 30x/hr) - 20 lbs
• Physical Aptitudes (rated based on level of skill involved)
• Agility/dynamic balance 80-100%
• Finger dexterity - 80-100%
• Manual dexterity - 80 - 100%
• Posture Tolerance (rated based on frequency or time involved)
• Stand/walk - constantly (4 hours at time)
• Reach above shoulder level - occasionally
• Twist/tum head - frequently
• Bend over/stoop - occasionally
• Climb steps/ladder - occasionally
• Kneel/squat - occasionally

ESSENTIAL FUNCTIONS:

• Ensure proper customer service and works to develop relationships with customers.
• Supervises and works together with Small wares Supervisor (if applicable) and Stocker/s to assure that shelves are stocked and merchandise is rotated.
• Assists in developing schedules, monitors performance and recommends the proper discipline as appropriate including termination.
• Trains employees in job responsibilities and safe operating procedures :
• Interview candidates and recommends for hires.
• Reviews in inventory for products rotation on a daily basis to prevent shrinkage and damages.
• Rotates products as needed.
• Ensures that shelf pricing is correct and reflects the most recent pricing and market condition.
• Supervises and works alongside the Stocker/s in the receiving of all small wares products and ensures that the proper paperwork is completed.
• Physically breaks down pallets, stocks products and organizes displays.
• Maintains accurate computer inventory levels by having physical inventories performed on a regular basis and adjustments made.
• Supervises the ordering of small wares products from vendors on a regular basis to assure we have competitive pricing and minimal shrink due to expirations and not have too much inventory on hand.
• Coordinates that the pallets stored in the racks have the proper block and date tags.
• Follows program to maintain the cleanliness of the area by a regular maintenance schedule of scrubbing and pulling out pallets and cleaning underneath.
• Insures that excess inventory not slotted on floor is stacked in overhead racks in close proximity to where it is sold.
• Assures that trash is removed from floor and properly handled.
• Makes sure that low stock/out of stock information is communicated to the inventory Controller after carefully checking the system and rack for product.
• Maintains that all signage is correct and that the flyers prices are reflected on the product.
• Coordinates proper merchandising of aisles (logical adjacencies, proper holding power, and space allocation) and creatively merchandises and sets up impulse areas for merchandising.
• Performs weekly self audits
• Performs additional duties, responsibilities and projects as assigned.

OTHER RESPONSIBILITIES:

• Performs other work-related duties as required and assigned.