You will play a pivotal role in leading our SmartGen Sales Operations and Customer Service activities across a diverse customer base. This is a unique opportunity to shape the customer experience, deliver on business plans, and inspire high-performing teams of Sales Support and Customer Service Executives. You’ll contribute to the wider operations strategy, champion transformation to reduce cost to serve, and ensure excellence in service delivery, compliance, and data accuracy to support Smart Generation customers.
We’re looking for a confident and collaborative leader who thrives on challenge, embraces change, and is passionate about creating outstanding customer outcomes. In this role, you’ll have the chance to influence strategy, drive operational transformation, and make a tangible impact on SmartestEnergy’s long-term success—all while working in a values-driven environment where your leadership will directly shape the future of our Smart Generation operations.

WHAT SKILLS/EXPERIENCE DO I NEED TO BE SUCCESSFUL?

• Experience of Smart Generation products, managing complex products and transforming them from concept through to delivery;
• Exceptional understanding of smart generation as a supplier and within the market and trading sector;
• Demonstrate knowledge around customer renewals, pricing activities, reporting, credit expiry, deemed rates, contract set up;
• Proven experience in a change environment, implementing and embedding change;
• Experience of delivering against short, medium, and long-term plans through people.

Please refer the Job description for details