Smart Home Consultant Team Manager at ADT Canada Security System Inc

Elmsford, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

62400.0

Posted On

27 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Consultative Selling, Customer Education, Analytical Skills, Problem Solving, Entrepreneurial Spirit, Team Management, Sales Management, Coaching, Mentoring, Recruiting, Performance Management, Customer-Centric Approach, Technical Skills, Installation Skills

Industry

Security and Investigations

Description

ADT is currently seeking a bright and assertive Tech Engineer Team Managers in your area. As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce whose core responsibilities include: Conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT’s robust Security & Smart Home portfolio that best meet customer needs . Providing ADT’s customers with a world-class onboarding & installation experience which entails performing a quality installation—including device set up and configuration, customer education & training of their system and setting up tailored smart home routines / automations Driving ADT growth—self-generate customer sales & install appointments via customer referrals and prospecting activities. Tech engineers are expected to spend ~10% of their time on these types of activities. As an ADT Tech Engineer Team Manager, you are expected to take a ‘hands-on’ approach to driving your team’s performance across key sales & operational KPIs. Additionally, you are expected to nurture a high performing team & culture by executing effective programs to train & upskill existing TEs and hire, onboard and retain new hires. Working at ADT means working as part of a team; you'll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To continue to drive World Class Customer Experience, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. Responsibilities: Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE) Design Specialists work force for a designated geographic footprint. Train, Mentor, develop, motivate, and coach Tech Engineer to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer’s needs. Curate relationships between new customers and the ADT brand and product portfolio. Takes ownership in understanding and communicating ADT and the Smart Home solutions. Participate in recruiting activities to select and hire new Tech Engineers, as required. Formulates a sound business plan to provide cost efficient service for targeted growth in accordance with established plan and market share targets. Regularly conduct team huddles and staff meetings with the purpose of communicating & coaching TEs on current policies and procedures, techniques, new products and services, new promotions and area advertising (in partnership with local sales leadership) and reviewing individual and team metrics Conduct regular coaching and formal performance management conversations with Tech Engineers Establish and maintain a high level of quality and timely job completions to customers for maximum retention. Model and champion ADT values. Creates a safe environment for the discussion and resolution of values-related issues and concerns. Experience: 3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment Proven track record of successfully building and developing high performing & customer-centric teams Skills: Possess excellent interpersonal & communications skills—with firsthand experience with consultative selling / educating customers on products and services Highly analytical and strong conceptual problem solver Driven and highly entrepreneurial—able to successfully manage diverse team & achieve budgeted targets with minimal oversight Education: Associate degree or equivalent related experience Pay and Benefits Disclosure The salary range for this role is $62,400 a year as well as monthly uncapped commission and auto allowance. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

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Responsibilities

Lead a team of Tech Engineers to conduct in-home consultations and provide tailored smart home solutions. Drive team performance and customer satisfaction through effective training, coaching, and management.