LOCATION: FIELD BASED - ORKNEY (KW), DARLINGTON/CATTERICK GARRISON/CATTERICK/RICHMOND/NORTHALLERTON/BEDALE (DL), NORTH/NORTH WEST WALES (LL), BATH (BA), INVERNESS (IV), SOUTHAMPTON (SO), COVENTRY (CV), DUDLEY (DY), LEICESTER (LE)

Can you see yourself in an active role while helping to achieve Zero Carbon Living?,
Are you a practical learner? You can become a qualified Smart Meter Engineer while working and training on the job!
Do you prefer to be on the move and help our customers in person rather than stuck in front of a computer screen? You’ll meet different people every day while having autonomy over your own work.
If this sounds like something you’d be keen on, please read on! We don’t even need to see your CV - no matter your background, past experience, age or gender, we’ve worked hard to create an environment which is exciting & comfortable for everybody & we’d love to hear from you!

OH, AND ONE LAST THING…

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!
If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..

ROLE OVO-VIEW

Team: Customer Fulfillment
Salary banding: Starting £22,825, rising to £26,975 upon passing probation and eventually reaching £35,950 once fully qualified.
Experience: Learner/Apprenticeship
Working pattern: Full-Time (42.5 hours p/w)
Reporting to: Field Operations Team Manager
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

KEY RESPONSIBILITIES

• Being a passionate advocate of OVO’s Plan Zero and energy efficiency, you’ll deliver the highest possible level of customer satisfaction by becoming a brand ambassador, understanding how you can make a difference.
• Engaging with our customers on the benefits of smart meters including how to monitor and reduce their energy consumption.
• Committed to learning and achieving a Diploma in Smart Metering Dual Fuel, and associated qualifications.
• With support and coaching from mentors and your Manager you will continue to develop and document your progress along the way.
• You’ll be responsible for the whole customer experience, starting with ensuring you have the right materials stocked in your van, a proactive approach to pre-visit communication, whilst utilising strong technical skills to deliver exceptional service, getting it right the first time.
• Adapt working methods to Installing Smart metering systems in a range of Customer environments. Identify where situations or conditions are to unsafe standards and take appropriate actions.
• Always look for opportunities to work collaboratively with your peers and colleagues whilst having a flexible and responsive approach to ensure we always deliver on our customers’ needs.
• Be a self-starter and take ownership to work on your own initiative by regularly refreshing knowledge and your skills to ensure you’re up to speed on all technical, customer and procedural updates, adopting and applying new skills and working practices to enhance safety, member satisfaction and efficiency.
• Carry out risk assessments to ensure safety of yourself, customer and their property. Use tools, equipment and PPE in a safe and appropriate manner.