What You’ll Do:

• Troubleshoot, diagnose and restore routine technical service and equipment.
• Address major network problems impacting multiple business locations, major network elements, or site outages. Verify all documentation is accurate and maintained.
• Maintain documentation of routine maintenance schedules, system configurations, applications, and technical reference materials.
• Participate in user acceptance training of system and application updates and enhancements. Create training documentation.
• Apply in-depth knowledge of standard principles and techniques/procedures to accomplish complex assignments and provide innovative solutions.
• Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Work to build consensus and convince others to reach an agreement.
• Impact a range of customer, operational, project or service activities within own team and other related teams
• Work within broad guidelines and policies.
• Explain difficult or sensitive information.
• High School Diploma, GED, or trade school diploma with 4-5 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered.
• Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
• Ability to exercise judgment based on the analysis of multiple sources of information.
• Willingness to take a new perspective on existing solutions.
• Working knowledge and experience in Tridium Niagara. Niagara certification strongly preferred.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset