ABOUT WESTERN

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the “Western Experience” - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

ABOUT US

The Undergraduate Services Office steers the undergraduate academic program in Engineering. Students, faculty and staff are provided support in all academic matters, including: academic counselling for students; scholastic offenses and requests for relief; academic record keeping and adjudication; revisions to the Western Engineering sections of the Academic Calendar; timetable scheduling; recruitment; and, facilitating awards ceremonies.

Education:

• Must be a full time student at Western (enrolled in minimum 3.5 courses), and expect to retain full-time student status for the duration of this appointmen

Experience:

• Previous work experience in a similar role or within the department
• 1 year administrative experience preferre

Skills, Abilities & Expertise:

• Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Reliable and dependable with the ability to consistently work assigned schedule
• Ability to follow processes and practices with high attention to detail
• Demonstrates integrity and works in accordance with Western¿s policies and procedures
• Ability to multi-task and maintain an organized work environment
• Computer skills with Microsoft Office, with the ability to learn and use new software programs as required
• Personable and courteous in working relationships with colleagues, students and the public
• Ability to prioritize and organize a fluctuating work load
• Ability to work independently and effectively as a member of the team to achieve department goals
• Ability to work in a manner that is compliant with confidentiality requirements as applicabl

The Smart Start & Registration Support will help facilitate the running of the Smart Start courses for incoming and progressing students. The incumbent will support student registration by providing instructions for registration processes in the Faculty of Engineering, specifically assisting the second year students through the registration process. The individual will also support the the Wellness Counsellor in developing online, hard copy and presentation materials for the upcoming academic year to support Engineering student wellness. This position will:

• Focus on INCOMING student SmartStart course (SmartStart I) and/or PROGRESSING student SmartStart course (SmartStart II)
• Course site maintenance and set up
• Learner engagement; help answer student feedback/inquiries via LMS messages and forums
• Provide and/or coordinate student body input
• Moderate chat in synchronous sessions
• Work with Student Learning Coordinator, 1st year instructors and other stakeholders to create/update/support WE SmartStart modules
• Collect on-going feedback and suggestions for improvements to course content from student participants and faculty members
• Help produce reports on student engagement and impact of course on academic success
• Provide registration support for students progressing into second year. Answer emails and set up course registration info sessions
• Work with the Engineering Wellness Counsellor to develop wellness materials for the 2024/2025 academic year

Qualifications

Education:

• Must be a full time student at Western (enrolled in minimum 3.5 courses), and expect to retain full-time student status for the duration of this appointment

Experience:

• Previous work experience in a similar role or within the department
• 1 year administrative experience preferred

Skills, Abilities & Expertise:

• Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Reliable and dependable with the ability to consistently work assigned schedule
• Ability to follow processes and practices with high attention to detail
• Demonstrates integrity and works in accordance with Western¿s policies and procedures
• Ability to multi-task and maintain an organized work environment
• Computer skills with Microsoft Office, with the ability to learn and use new software programs as required
• Personable and courteous in working relationships with colleagues, students and the public
• Ability to prioritize and organize a fluctuating work load
• Ability to work independently and effectively as a member of the team to achieve department goals
• Ability to work in a manner that is compliant with confidentiality requirements as applicable