SMB Account Manager, Korea at PayPal

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, B2B Sales, Customer Success, Analytical Skills, Negotiation, Closing Skills, Consultative Selling, Salesforce, CRM Tools, Performance Dashboards, Relationship Management, Revenue Growth, Merchant Satisfaction, Churn Mitigation, Digital Payments, Technology

Industry

Software Development

Description

Collaborate internally to influence process quality and efficiency. Determine appropriate actions and consider alternative solutions. Acquire, manage, and expand relationships with small and medium-sized merchants. Use analytical skills and judgment to recommend best solutions. Influence through defined processes and procedures. Drive sales growth and retention: Own a portfolio of high-value SMB accounts in Korea, ensuring consistent revenue growth, merchant satisfaction, and share of checkout expansion. Own the pipeline: Build and manage a robust pipeline through proactive outreach, upsell and cross-sell opportunities, and win-back initiatives. Is accountable for Merchant account and assist to manage relationships, positing themselves as a trusted advisor Support the negotiation and management of commercial terms, contracts, and agreements to achieve mutually beneficial outcomes. Drive revenue retention. Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities. Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience. Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success Drive merchant retention, including churn mitigation / negotiation, and renewal processes Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence. Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes. Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals. 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. A Bachelor's degree and 3+ years' experience in Account Management, B2B Sales, or Customer Success — ideally in fintech, payments, or digital commerce Proven record of meeting or exceeding sales and growth targets. Fluent in Korean and English, with the ability to influence and build rapport across all levels of a client organization. Skilled in consultative, solution-based selling — able to translate data and insights into compelling commercial opportunities. Strong negotiation and closing skills, with a focus on long-term partnership value. Commercially sharp with an analytical mindset and proficiency in Salesforce, CRM tools, and performance dashboards. Resilient, agile, and self-motivated — comfortable managing multiple priorities in a fast-paced, target-driven environment. Passion for technology, digital payments, and helping SMBs scale globally. Role can be located in either Singapore or Korea

Responsibilities

The SMB Account Manager will acquire, manage, and expand relationships with small and medium-sized merchants in Korea, driving sales growth and retention. They will oversee ongoing merchant operations, ensuring seamless onboarding and a positive customer experience while managing a robust pipeline of accounts.