REQUIRED QUALIFICATIONS:

Education and Experience:

• High school diploma or equivalent required.
• Demonstrated recent experience in MSP sales/account management with track record of closing net-new customers/logos and the ability to work through a dynamic network.
• Proven track record of meeting or exceeding sales quota.
• Minimum 1 year experience managing small to medium size customer accounts with up to $4,000 MRR.
• Demonstrated experience in the delivery of solutions that are client-focused and based on the needs of customers.

Knowledge, Skills and Abilities:

• Excellent negotiation skills.
• Excellent presentation skills.
• Excellent communication skills.
• Ability to work in ambiguous environments that may require knowledge of policy, political landscape, and technology with the ability to manage resources and make decisions.
• Ability to work in a high pressure, high-stress sales, and quota driven environment.
• Ability to shift and change direction rapidly.
• Ability to effectively communicate and credibly influence people at all levels.
• Ability to effectively handle multiple projects and shifting priorities.
• Ability to pay strict attention to detail.
• Must possess valid driver’s license and a satisfactory motor vehicle record (MVR).

OTHER QUALIFICATIONS:

• Bachelor’s degree from an accredited college/university preferred.
  TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.
  We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process.
  

  LI-Remote

Req: #25-006

GENERAL PURPOSE:

The SMB Account Manager is primarily responsible for managing a base of customer accounts, promoting and selling across all TPx products, and reducing customer churn. Meets or exceeds monthly quota by assessing customers’ needs; engaging with internal resources to articulate the value of TPx as a business continuity partner; and winning/securing sales based on one or more product service categories.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Identifies managed services sales opportunities within a base of TPx accounts that have less than 49 employees (based on 3rd party data) and / or that have monthly billings of less than $4,000 MRR.
• Consistently meets or exceeds monthly sales net new revenue growth targets/quota based on collective team or pod performance.
• Consistently meets or exceeds churn and revenue preservation targets each month as measured by performance of team or pod performance against target.
• Maintains in-depth knowledge of TPx’s product service categories to assess customers’ business needs and solve that business challenge with the correct TPx service offering.
• Educates customers on the value of TPx as a business continuity partner.
• Minimizes customer churn by providing consistent points of contact to existing customers throughout their customer lifecycle.
• Develops and implements an effective sales strategy to drive sales.
• Delivers customer aligned and informative sales presentations to customers articulating the value of TPx and its services.
• Ensures improvement in company’s margins following marketing and sales guidelines.
• Engages in sales forecasts and ensures achievement of sales targets.
• Ensures that solutions are successfully and timely delivered to customers according to their specifications.
• Regularly communicates with internal and external stakeholders on the progress of initiatives employed on sales and customer activities.
• Track key account metrics via TPx sales management systems.
• Effectively develops relationships across multiple customer contacts.
• Consistently engages customers in a positive and helpful manner to promote a best-in-class NPS score and customer experience.
• Assists customers with opening portal tickets and leverages cross-functional relationships to effectively escalate and advocate customer resolution on the following issues: moves, additions, changes, billing issues, and technical support needs.

OTHER RESPONSIBILITIES:

• Performs other duties as assigned.
• Limited travel including the use of a personal vehicle and domestic travel involving overnight stay is possible but should normally not exceed 10% of monthly working hours.