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SMB Merchant Servicing - BRE Representative, French Market at PayPal

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Problem Solving, Mentoring, Coaching, Communication, Research, Account Management, Process Improvement, Team Collaboration, Training, Escalation Management, Confidentiality, Customer Experience, Feedback, Transaction Management, Multichannel Support

Industry

Software Development

Description

Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions. Research and resolve customer concerns accurately, proactively addressing potential future issues to minimize recontacts. Act as an escalation point for agents, assisting with complex customer interactions and ensuring timely resolutions. Mentor and coach new agents through one-on-one and group training, tracking progress and providing feedback. Provide regular feedback to managers and team leads on agent performance, customer issues, and process improvements. Maintain account confidentiality, ensuring customer privacy and security in all interactions. Collaborate with operational support teams to identify and resolve system or process issues impacting customer experience. Process and manage customer interactions across multiple communication channels, including consult lines, escalation lines, email, fax, and work queues. 2 years of relevant work experience

Responsibilities

Respond to customer inquiries via various communication channels and provide support on products and services. Mentor and coach new agents while collaborating with operational support teams to enhance customer experience.