Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
SMB Merchant Servicing Manager at PayPal
Scottsdale, Arizona, United States -
Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Data Analytics, Project Management, Customer Experience, Cross-Functional Leadership, Communication, Interpersonal Skills, Organizational Skills, Strategic Thinking, Problem Solving, Innovation, CRM Tools, Financial Operations, Customer Support, Quantitative Analysis, Qualitative Analysis, Software Adaptability

Industry

Software Development

Description
Responsibilities include managing complex projects, leveraging data analytics to assess costs, and taking a strategic approach to deliver exceptional experiences. Implement a multi-phased strategy to enhance the overall customer experience. Identify customer pain points and develop data-driven improvement strategies. Lead cross-functional teams to prioritize and execute customer-focused initiatives. Collaborate with internal teams to identify opportunities for improving the customer journey. Leverage data and analytics to assess costs, measure performance, and report on business impact. Manage complex programs by documenting service capabilities and driving innovation. Create and present business cases, projects, and analyses in a clear and compelling manner. 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Strong organizational, communication, and interpersonal skills. Competence in driving results through clear vision and strategic direction. Proficient in prioritizing activities, identifying urgent needs, and delegating tasks to ensure timely achievement of goals. Eagerness to learn and adapt to new software and technologies. Familiarity with external systems, internet applications, and CRM tools (such as Microsoft Office Suite). Capability to interpret and utilize both quantitative and qualitative management reports. Knowledge of Financial Operations and Customer Support processes.
Responsibilities
Manage complex projects and implement strategies to enhance customer experience. Lead cross-functional teams to identify and execute customer-focused initiatives.