Welcome to Diversity Travel!
With offices in the UK, Europe, USA and South Africa, we are a fast-growing Travel Management Company. We are proud, passionate and mindful in our work and about what we do, and we hold these as our Company Values.
As leaders in the Charity, Academic, Humanitarian, and Not-For-Profit sectors, we provide dedicated support to our clients to help them fulfil their missions to make a difference. Our Diversity Study Trips (DST) division specialises in educational group travel, working in partnership with Colleges, Universities and other education providers, to tailor bespoke study experiences and travel itineraries to inspire students outside of the classroom.
It’s an exciting time to come and join us!
We are currently looking for an SME Client Account Manager (Dutch-speaking) to provide a strategic account management service to lower spending clients within the Charity, not-for-profit, and academic sectors, you will maximise client satisfaction and support long term client retention and growth.

Primary responsibilities will include:

• Identify and qualify up-selling and potential new sales opportunities to increase growth and revenue by calling clients within an allocated spend in the UK and Europe
• Prioritise opportunities and time accordingly to achieve targets whilst managing customer expectations
• Work to a personal sales plan that drives activity levels and encourages growth and retention
• Work closely with the operations, finance and IT teams to ensure clients’ needs are met and exceeded
• Monitor competitor activity and travel industry changes which may impact Diversity Travel and its clients
• Maintain CRM information in line with the sales policy
• Prepare, analyse and deliver client management reports
• Present web demonstrations to customers
• Work across all Diversity Travel markets as required

Skills Required:

• Native in German and English (both written and spoken) is essential
• Sales focused and ability to achieve targets
• The ability to develop and nurture strong working relationships internally and externally
• A demonstrable ability to offer exceptional support and present, negotiate and close renewal sales at the highest level
• Confidence in working in a technology-focused environment in respect to both client solutions and internal processes/applications.
• Commercial acumen – particularly in sales analysis and forecasting
• Highly organised & able to achieve results through effective planning
• Strong IT skills - particularly Excel, Word, PowerPoint and CRM systems

In return you’ll receive some fantastic benefits:

• Salary £30k to £35k (pending experience) plus performance related bonus (OTE £10k)
• 24.5 days holiday (plus bank holidays), rising to 25.5 days after 12 months of service
• Option to buy or sell additional annual leave
• Pension
• Healthcare Cash Plan
• Employee Assistance Program
• Life Assurance
• Season ticket loan
• Discounted staff travel
• Cycle to Work Scheme

If you are interested in our SME Client Manager (German-speaking) role and meet the requirements above, then please do get in touch. Our office is based in Manchester City Centre, and we offer a hybrid working pattern of 3 days office (Tuesday – Thursday) and 2 days working from home (Monday and Friday) or more remote working (in the UK) if you are located further out.
We are committed to supporting flexible working, where feasible, in alignment with the requirements of the role and the business.
Please visit our company LinkedIn page https://www.linkedin.com/company/diversity-travel/ to learn more about us and what we do.
PASSIONATE - We’re driven to help make the world a better place, creating dynamic partnerships with our customers and an environment for our people to thrive.
BOLD - We embrace innovation and challenge the status quo to deliver outstanding results.
MINDFUL - We prioritise sustainability, ethical practices, and responsible travel, ensuring that our service leave a positive and lasting impression.
We are an inclusive, equal opportunities employer. We celebrate diversity and value difference, and treat everyone with dignity and respect regardless of background.
Soort dienstverband: Fulltime
Salaris: £30.000,00 - £35.000,00 per jaar
Werklocatie: Hybride werken in Manchester M1 4L

• Identify and qualify up-selling and potential new sales opportunities to increase growth and revenue by calling clients within an allocated spend in the UK and Europe
• Prioritise opportunities and time accordingly to achieve targets whilst managing customer expectations
• Work to a personal sales plan that drives activity levels and encourages growth and retention
• Work closely with the operations, finance and IT teams to ensure clients’ needs are met and exceeded
• Monitor competitor activity and travel industry changes which may impact Diversity Travel and its clients
• Maintain CRM information in line with the sales policy
• Prepare, analyse and deliver client management reports
• Present web demonstrations to customers
• Work across all Diversity Travel markets as require