mployment Type: Full time, regular, hybrid work arrangements

The USC Subject Matter Expert (SME) is a senior consulting role responsible for guiding customers through complex implementations of AVEVA Unified Supply Chain (USC) solutions, including USC Plan, Network, Schedule, Assay, and related technologies.

The USC SME serves as a trusted advisor to customers, combining deep industry knowledge with extensive product expertise to design, validate, and optimize business solutions that deliver measurable operational value. The role provides technical leadership across project lifecycle phases, from business process assessment and solution design through deployment, user adoption, and continuous improvement. The USC SME also supports presales activities, practice development, and mentoring of consultants across the global USC community.

Key Responsibilities

Customer Solution Leadership

• Lead the design and implementation of complex USC solutions.
• Translate customer business requirements into scalable USC solution architectures and optimization models.
• Facilitate workshops with planners, schedulers, supply chain managers, and executive stakeholders.
• Drive alignment between business objectives and system capabilities.
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Implementation Delivery

• Act as the functional and technical authority during USC implementation projects.
• Define modelling approaches, solution architecture, integration requirements, and deployment strategies.
• Lead USC model development, validation, testing, and user acceptance activities.
• Resolve complex technical and business issues during project execution.
• Ensure projects follow AVEVA delivery methodologies and best practices.
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Business Process Consulting

• Assess customer planning business processes, recommending improvements in processes and workflows.
• Support customer Digital Transformation Initiatives in Planning domains.
• Support operating models that maximize value realization from USC investments.
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Technical Leadership

• Serve as technical lead on strategic or high-complexity projects.
• Review solution designs and deliverables created by project teams.
• Establish modelling standards, implementation accelerators, and reusable assets.
• Coach consultants and technical leads on USC methodologies and best practices
• Contribute to development of delivery methodologies, templates, accelerators, and standards.
• Support presales activities including discovery workshops, demonstrations, solution assessments, estimates, and proposal development.
• Assist with capability development and training programs across the global USC practice.
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Customer Relationship Management

• Develop trusted advisor relationships with customer leadership teams.
• Present recommendations, roadmaps, and value assessments to senior stakeholders.
• Support executive steering committees and project governance activities.
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Required Qualifications

15+ years of experience in supply chain planning, refinery planning, optimization, ideally complemented with industrial software consulting.

Proven track record delivering complex supply chain transformation or optimization projects.

Experience leading multi-disciplinary and multi-country project teams.

Experience managing direct customer engagements and executive stakeholders.

Strong expertise in AVEVA Unified Supply Chain Plan and Network or equivalent solutions.

Industry Knowledge in Refining and Petrochemicals.

Substantial experience in supply chain optimization modelling, including linear and mixed-integer optimization approaches

Personal Attributes

Strong consulting and stakeholder management skills.

Excellent problem-solving and analytical capabilities.

Strategic thinking and business value orientation.

Ability to influence customer decision makers.

Strong communication and presentation skills.

Self-directed with the ability to lead complex initiatives.

• Passion for mentoring and knowledge sharing.