MINIMUM QUALIFICATIONS

One (1) year of experience determining financial, medical, or disability eligibility for programs that may require a referral to SMRT, including: Medical Assistance ABD, MA-EPD, TEFRA, Managed Care Exclusion, Family Support Grant, Special Needs Basic Care (SNBC), or Home and Community Based Waivers (BI, CAC, CADI, DD).
OR
Three (3) years of experience working in human services, public assistance eligibility, healthcare access, or disability services.

PREFERRED QUALIFICATIONS

• Experience with two or more of the following systems highly preferred: ISDS, MAXIS, MMIS, METS, MnCHOICES Assessment Tools, SSAS, and SMI
• Background in MA/Waiver eligibility policy and procedure in a supervisory, lead, or trainer role highly preferred
• Strong customer service skills, including the ability to communicate professionally and clearly over the phone, in person, and in writing
• Proven ability to build and maintain effective working relationships with internal teams and external stakeholders (counties, providers, clients, advocates, etc.)
• Strong time management, analytical, problem-solving, and prioritization skills, with ability to work well under pressure
• Demonstrated organizational skills and the ability to manage multiple tasks with competing deadlines
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel), SharePoint and Adobe Pro
• Ability to work independently and collaboratively as part of a team
• Typing and data entry skills sufficient to accurately to input accurate information across multiple databases.

ADDITIONAL REQUIREMENTS

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Cover letters are encouraged.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need

THE WORK YOU’LL DO IS MORE THAN JUST A JOB.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Primary responsibilities include:

• Assess referrals for expedited status and prioritize those that meet criteria
• Develop and review SMRT referrals from county and tribal agencies to ensure that a SMRT determination is needed, that appropriate and necessary forms are requested, and that cases are directed to the appropriate work queue for further processing
• Communicate with agency partners to resolve issues involving missing or incorrect information
• Provide guidance and clarification about SMRT policies and procedures to clients, providers, and other external partners
• Support internal team operations by assisting with special projects as needed, such as system testing, documentation updates, and workflow enhancement