Snapology Operations Manager at Snapology of Fitchburg MA

Leander, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Problem-Solving, Communication, Staff Management, Event Coordination, Curriculum Support, Inventory Management, Customer Communication, Incident Management, Team Leadership, Scheduling, Time Management, Basic Administrative Skills, LEGO Building, Robotics, Classroom Management

Industry

Education Management

Description

Benefits: Bonus based on performance Employee discounts Flexible schedule Free uniforms Paid time off Training & development Position Overview The Operations Manager oversees the daily execution, coordination, and quality control of all STEAM enrichment programs across Cedar Park, Leander, Round Rock, Liberty Hill, and Georgetown. This role ensures classes, camps, birthday parties, and events run smoothly by managing instructors, schedules, curriculum, supplies, partner relationships, and customer communication. The Operations Manager serves as the primary operational link between instructors, partners, customers, and ownership. This position requires strong organizational skills, proactive problem-solving, clear communication, and the ability to manage multiple priorities across school-year and seasonal programming. Core Responsibilities Staff Scheduling & Management Schedule instructors and assistants for programs and events Manage coverage for absences and last-minute changes Assign assistants based on enrollment needs Communicate schedules and updates clearly Manage hiring (postings, screening, interviews, references) Support new staff onboarding Classes, Events & Birthday Party Coordination Manage program and event logistics from booking through post-completion Confirm details with customers (date, time, headcount, staffing, activities) Conduct regular follow-ups for upcoming events Facilitate programs as needed Partner & School Coordination Conduct outreach to prospective partners Coordinate schedules, logistics, and expectations with partners Ensure facility access (rooms, tables, chairs) for instructors Monitor enrollment and provide rosters to instructors and partners Curriculum & Instructional Support Distribute Snapology curriculum to instructors Print, laminate, organize, and inventory curriculum and instructional materials Ensure curriculum delivery timelines are met Support instructors in curriculum implementation and student needs Plan and facilitate staff training Supplies, Inventory & Equipment Oversee supplies, kits, devices, consumables, swag, and apparel Prepare kits for programs and events Track and resolve missing or damaged equipment Customer & Partner Communication Respond to emails and phone calls Manage communications for field trips and specialized events Address instructor and parent concerns and escalate major issues to ownership Incident & Issue Management Oversee incident reporting and documentation Respond immediately to safety or major incidents Collaborate with parents and ownership on behavioral and accommodation needs Reporting & Coordination Provide operational updates during weekly meetings Track event leads, staffing needs, and program demand Identify risks, staffing gaps, and upcoming needs Required Skills & Qualifications Clear background check and Texas HHS CBCU fingerprinting (applicant expense) Strong organizational and time-management skills Ability to manage multiple systems and priorities Excellent written and verbal communication Experience coordinating staff, schedules, and events Comfortable working with children, parents, and partners Strong problem-solving skills Basic administrative and inventory management skills Ability to build creatively with LEGO® bricks Preferred Qualifications Experience in education, enrichment, or youth programs Familiarity with scheduling/operations systems Team leadership experience Proficiency in Excel, Word, Google Workspace, Outlook, Canva, and iOS (iPads) Experience with coding, robotics, and classroom management Understanding strategies for learning differences and neurodivergence Physical & Time Requirements Ability to lift, transport, and store program supplies Flexible scheduling with availability for some evenings and weekends On-site presence during programs as needed Guaranteed 250 paid days; 25–30 hours/week with more hours during peak seasons Success Indicators Programs are fully staffed and run smoothly Instructors are prepared and supported Partners and customers receive timely, professional communication Supplies and curriculum are organized Growth in enrollment and number of programs offered

Responsibilities

The Operations Manager oversees the execution and quality control of STEAM enrichment programs, managing instructors, schedules, and customer communication. They ensure that classes, camps, and events run smoothly and efficiently.