Snowsport School Administrative Coordinator at Youth Exploring Adventure Inc DBA Hilltop Ski Area

Anchorage, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Clerical Support, Point-of-Sale (POS) System, Data Entry, Scheduling, Recordkeeping, Payment Processing, Customer Identification, Communication Skills, Interpersonal Skills, Professionalism, Flexibility, Teamwork, Safety Culture, Typing, Filing

Industry

Entertainment Providers

Description

POSITION SUMMARY Join our Snowsports School team as the Administrative Coordinator, where you’ll be the first point of contact for our guests and a key part of creating an exceptional experience on the slopes! You’ll welcome and guide guests, collect necessary documentation, assist with scheduling, and help keep the daily operations running smoothly. This role combines clerical skills, point-of-sale expertise, and top-notch customer service to ensure every guest interaction is seamless and positive. This fast-paced, dynamic position requires flexibility, including weekends and holidays. You’ll work closely with the Director of Education and the management team, helping to make every day on the mountain enjoyable, efficient, and unforgettable for our guests. Essential Duties and Responsibilities The essential functions include, but are not limited to, the following: Guest Services * Greet and assist guests with professionalism and friendliness. * Answer and direct incoming phone calls, providing helpful support. * Promote and exemplify a culture of exceptional guest service, teamwork, innovation, and fun. * Ensure guests and employees enjoy a fun, safe, and memorable experience by asking questions, sharing ideas, and contributing to improvements. Administrative Support * Work closely with the Director of Education and the management team. * Provide clerical support, including typing, filing, and data entry. * Offer additional administrative assistance to the Director of Education and team as needed. * Perform additional duties as assigned to support the success of the Snowsports School. Operations & Recordkeeping * Accurately enter, process, and maintain customer identification and documentation to ensure compliance and organized records. * Receive and process payments for lessons and programs, ensuring accuracy and proper handling of funds. * Perform daily sales entry using a computerized point-of-sale (POS) system. * Maintain operating records and prepare daily sales reports for submission to the accounting clerk. * Assist with scheduling customers and instructors for Snowsports School lessons and programs. Culture & Values * Demonstrate professionalism and flexibility, working both independently and as part of a team. * Uphold and contribute to a strong safety culture, community values, and sustainable practices. * Model exceptional guest service, teamwork, professionalism, and safety awareness. Assist colleagues across departments as needed, support a positive and inclusive culture, and contribute ideas to enhance operations. The Benefits and Perks * Season passes for employees and employee dependents * Employee discounts on food, retail, lessons, rentals * 401 (k) Retirement Plan * Industry Deals * Ski Area Ticket Exchange Program MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) * Must be at least 16 years of age * If under 18, two (2) references will be required. * Must pass a pre-employment background check, if 18 or older. * Must be able to accommodate scheduling expectations, including weekend and evening hours * Excellent oral and written communication skills. * Excellent customer relationship skills. * Strong interpersonal and communication skills and the ability to work effectively with a wide range of students PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. Proper cold-weather clothing, protective gear, and adherence to safety procedures are required to ensure personal well-being and maintain safe operations in challenging conditions. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable

Responsibilities

The Administrative Coordinator serves as the first point of contact for guests, handling greetings, phone calls, and providing exceptional customer service while supporting daily operations. Key duties include clerical support, processing payments via a POS system, maintaining accurate records, and assisting with the scheduling of lessons and instructors.