Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

WHAT IS THE ROLE

We are actively seeking a Singapore based Customer Architect with an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. You should possess a strong technical background, preferably with experience in cloud-based software solutions.
As a Customer Architect, you will be the Trusted Technical Advisor, working in tandem with the customer and complementary groups like Field and Services Teams to ensure that Elastic solutions are exceeding customer’s expectations. Your technical expertise, strong understanding of business imperatives, and ability to deliver value will be key to accelerate adoption of Elastic’s solutions.

WHAT YOU WILL BE DOING

• Collaborate with the account team (Account Executives and Solutions Architects) to provide ongoing technical coverage and support.
• Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions.
• Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic products, further driving ARR.
• Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives.