OUR MISSION

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

WHO WE ARE

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

THIS IS ESSENTIAL TO OBTAIN UK SECURITY CLEARANCE AND IS A STRICT HIRING REQUIREMENT.

We’re seeking a proactive and skilled professional with a passion for cybersecurity and a strong customer-first mindset.

• 4+ years of experience as a Support Engineer, demonstrating a strong customer-centric approach.
• Previous experience with Endpoint Security software is required.
• In-depth SIEM experience, including:
• A deep understanding of how SIEMs work.
• Experience creating custom collections and data parsing.
• Proficiency in creating complex correlation rules, reports, and dashboards.
• Experience with SIEM integration and implementation.
• Hands-on experience working with EDR tools.
• Solid networking knowledge, with the ability to independently debug broad, complex, and unique environments with mixed applications and protocols.
• Experience with Windows OS, macOS, and Linux-based applications (installation, troubleshooting, debugging).
• Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction.
• Exceptional written and verbal communication skills.
• Strong customer advocacy skills and proven experience navigating challenging customer situations effectively.

Highly Valued Skills (Bonus Points For):

• Knowledge of Cloud infrastructure.
• Experience in incident response.
• Proficiency with scripting.
• Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange).