SOC Analyst at Newmark

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Sentinel, Defender XDR, KQL, Microsoft 365, Technical Support, Incident Investigation, Security Monitoring, Microsoft Intune, Autopilot, Windows 11, Email Security, Threat Hunting, Vulnerability Management, Logic Apps, SOAR, Root Cause Analysis

Industry

Real Estate

Description

Newmark RF is looking for a hybrid Technical Support & Security Analyst who will be responsible for providing Level 1 end-user support along with contributing to Level 2 SOC operations. This role involves handling desktop support and Microsoft 365 administration, supporting security monitoring, incident investigation and response using Microsoft Sentinel, Defender XDR, and KQL query experience. The candidate will handle user issues, device management, and access requests, while also participating in security alert monitoring, investigation, and escalation. This position offers a clear growth path from L1 support and monitoring to advanced SOC L2 responsibilities, including incident handling, threat analysis, and security tool optimization. The candidate should have a strong foundation at Microsoft 365 and with a keen interest in cybersecurity and SOC operations. Responsibilities.  Handle escalations from L1 and act as Tier 2 support for security incidents.  Work with Microsoft Sentinel, Defender XDR, and KQL queries.  Conduct root cause analysis using XDR timelines and KQL.  Develop and optimize Sentinel analytics rules, workbooks, and automation (Logic Apps/SOAR)  Perform proactive threat hunting using advanced hunting tools.  Support vulnerability and exposure management.  Assist in developing security policies, procedures, and SOC runbooks.  Collaborate with engineering and cloud teams on remediation and improvements.  Contribute to SOC maturity, automation, and operational improvements.  Provide first-level technical support for Laptops.  Perform device setup, configuration, and deployment using Microsoft Intune and Autopilot.  Troubleshoot Windows 11 OS issues, application installations, and performance problems.  Provide support for Outlook, Teams, OneDrive, and SharePoint.  Manage users, licenses, and group memberships in Microsoft 365.  Troubleshoot email issues (mail flow, spam, phishing, mailbox access)  Manage user accounts, password resets, and access requests.  Support Teams issues (calls, meetings, permissions).  Manage MFA setup, password resets, and account security configurations.  Monitor and report phishing/spam incidents and escalate when required.  Handle hardware requests and replacements (keyboard, mouse, monitors, headsets)  Support basic network connectivity issues.  Maintain asset inventory and ensure endpoint compliance. Experience.  2–3 years of experience in Technical Support / SOC / Cybersecurity roles.  Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)  Microsoft Sentinel and Defender XDR.  Basic knowledge of KQL.  Email Security. Soft Skills.  Clear verbal and written communication.  Proper incident and ticket documentation.  Ability to analyze incidents and identify root causes.  Takes end-to-end ownership of issues/incidents.  Ensures tasks are completed with proper follow-up.  Responsible for quality and timely delivery.  Adapts to changing technologies and environments.  Works effectively with cross-functional teams.  Shares knowledge and supports team members.

Responsibilities

The role involves providing Level 1 end-user technical support alongside Level 2 SOC operations, including incident investigation and response. The analyst will manage device configurations, optimize security rules, and perform proactive threat hunting using Microsoft security tools.