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SOC Analyst at Sperton

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Analysis, Incident Response, Network Monitoring, Threat Detection, Containment and Recovery, L2/L3 Troubleshooting, Crisis Management, SLA Compliance, Technical Mentoring, Data Correlation

Industry

Staffing and Recruiting

Description

Job Description – SOC Analyst To undertake deep-dive incident analysis by correlating data from various sources; determine if critical systems or data sets have been impacted; advise on remediation; implement new analytic methods. · To support tactical and technical activities on network and assists with all technical aspects of the incident eradication, detection, assessment, containment, and recovery including the incident triage, establishing Containment, Eradication and Recovery plans of action and change activities · To monitor level 1 analyst performance by reviewing events/incidents. · To ensure level 1 event(s) are addressed and resolved in a timely manner using available reporting metrics. · To approve and, if necessary, further investigate level 1- escalated events/incidents. · To mentor level 1 analysts to improve detection capability within the NOC. · To manage NOC event and information intake to include gathering incident reports, monitoring ticket queues, investigating reported incidents, and interacting with other network groups as necessary. · To function as shift subject-matter experts (SMEs) on incident detection and analysis techniques, providing guidance to junior analysts and making recommendations to auxiliary teams. · To lead and monitor shift-related metrics processes ensuring applicable reporting is gathered and disseminated per NOC requirements. · To serve as a backup analyst for any potential coverage gaps to ensure business continuity. · L2/L3 troubleshooting of the NOC escalation from L1 engineers · Identify, isolate, and remediate key areas of improvement for the network · Crisis management and communication on network health and status to assigned customers, as well as restoration of service · Troubleshooting on transmission issues, service quality enquiries and hub usage problems in compliance with SLA obligations · Provide regular analysis of troubleshooting records and overall system performance

Responsibilities

Perform deep-dive incident analysis and lead the eradication, containment, and recovery processes for network security events. Mentor Level 1 analysts and manage NOC event intake to ensure timely resolution and system health.