SOC Operator-Auckland (Call Centre) at Wilson Group

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Alarm Monitoring, Incident Reporting, Data Privacy, CRM Systems, Contact Centre Phone Systems, Crisis Management, Surveillance Systems, Critical Thinking, Problem Solving, Customer Service, Confidentiality Management

Industry

Executive Offices

Description

SOC Operator- Auckland (Call centre) SOC Operator- Auckland (Call centre) Join New Zealand's Leading Security Company - FIRST Security!At FIRST Security, we are committed to keeping people safe and secure across New Zealand. As one of the country's market leaders in security, we're looking for a National Operations Centre Operator to join our dedicated team based in Mount Wellington. This is an exciting opportunity to play a key role in ensuring the safety and security of our clients, while working in a dynamic, fast-paced environment.About the Role:As a National Operations Centre Operator, you will be responsible for managing a variety of security alerts, ensuring swift, effective responses to incidents, and maintaining the highest levels of customer service. You will be part of a supportive and dynamic team, ensuring that all dispatch operations run smoothly, with a focus on accuracy, timeliness, and professionalism.Key Responsibilities: Dispatching jobs of varying service type, priority and maintaining service levels Monitoring and responding to alarm events/alerts in line with company policies Investigating delays or service failures and ensuring comprehensive incident reports are sent Maintaining strict adherence to data privacy and confidentiality policies Liaising with clients and handling sensitive information professionally Log all events accurately, ensuring clear communication with clients and internal teams About You:We are looking for someone who thrives in a fast-paced environment and can maintain composure under pressure.You should have: Minimum of 12 months' experience in a customer service, monitoring, or dispatch centre environment English as a first language with an excellent command of the language in written and verbal contexts Strong communication skills, with fluency in both written and spoken English Experienced and proficient at working with CRM systems, contact centre phone systems, and monitoring interfaces A positive, professional, and friendly phone manner Hands-on experience in real-time crisis management across inbound communications and surveillance systems Proven ability to apply critical thinking and problem-solving skills in fast-paced, dynamic settings An eye for detail and the ability to manage confidential information with discretion Willingness to take on cross-functional responsibilities and collaborate beyond core role boundaries What We Offer: Living wage Full time 40hrs per week Free Parking Onsite for your convenience Access to First Security's Perks Program, with discounts across a wide range of retailers, petrol, and groceries Ongoing Training & Development to help you grow in your role Welfare checks and a strong company culture focused on your Health & Safety Full access to EAP services, including confidential counselling and financial budgeting support for you and your family If you are a proactive, self-motivated individual who thrives in a fast-paced environment, we want to hear from you!Apply Today! Or send an email to recruitment@firstsecurity.co.nz for more information or to arrange a confidential discussion about this role.First Security is part of the Wilson Group. If you experience any issues with your application, please get in touch via phone or email.

Responsibilities

Manage security alerts and dispatch jobs while ensuring swift and effective responses to incidents. Maintain high levels of customer service and accurate event logging in line with company policies.