If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you!
At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn.
Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer.
Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need.
Requisition ID: 16284
Remote Work Available: No
Job Title: Security Operations Center (SOC) Operator
Reports to: SOC Manager
Department: Security
FLSA Status: Non-exempt
Shift: 10:00pm-8:30am
Location: Tallahassee, FL - On-Site

POSITION SUMMARY

The SOC Specialist (SOC-O) will provide best-in-class security customer service, prompt communication delivery, and support to each operational/support function and location within their scope. The SOC-O is responsible for all internal security operations tasks, communication flow and resource management for the company’s personnel. The SOC-O provides direct, indirect, and electronic notification(s), communication(s), and general awareness for employees in harm’s way, location support, leadership continuity, and tactical direction for each security function. The SOC-O will follow processes that ensure the SOC works in conjunction with others. The SOC-O identifies, detects, and responds to information from security-related incidents. The SOC communicates development(s), maintains awareness, and follows approved procedures for security events. The SOC-O may assist in security investigations that involve the SOC. The SOC-O operates based on familiarity with physical security concepts, essential network awareness, and endpoint security. The SOC-O communicates current threat(s) and potential attack trends based on the threat and security posture of the SOC within the chain of command per the standard operating procedures and processes. The SOC-O will assume responsibility for all other implied tasks to deliver the implied result.

QUALIFICATIONS:

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• one or more years of SOC-like work experience

• one or more years inside a Security Operations environment
• Experience in call centers, agile project management, and leadership
• Ability to build consensus and relationships among managers, partners, and employees
• Experience with managing a diverse group of technologically oriented members
• Must be results-oriented, communication, conflict management, people management, reporting, critical thinking, problem-solving, and planning and organization skills
• Proven ability to execute processes with all operations, maintenance, and functions of the Security Policy within the environment
• Candidate will possess the ability to be a successful self-starter
• Possess excellent communication, negotiation, and managerial skills
• Experience with managing diverse groups of technologically oriented people
• Strategic thinking, focused on providing business value to end-users
• Experience with conflict resolution and de-escalation
• Experience with complex problem-solving and being detail-oriented
• Have excellent communication skills, both written and verbal
• Have strong leadership skills
  Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position. This position will work an average of 40 hours per week and will be available “after hours” if an emergency situation should arise.
  Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws

• Assists as the technical expert on all SOC matters, including monitoring and responding to all facilities and properties under your control.
• Assists with collecting client intelligence, operations, and the communication of time-sensitive security tactics for strategic executive management.
• Assists SOC leadership with compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines, and procedures.
• Promotes an environment of professionalism, compliance, and continuous improvement to meet the Corporation’s operational goals and objectives.
• Maintains highly qualified and motivated SOC staff that support the overall business mission, goals, and objectives.
• Additional responsibilities include providing feedback, accepting critiques and recommendations for documenting incident reports, and maintaining the highest standards for executing high-liability communication plans.
• Assists with preparing compliance reports to support the SOC’s audit process and performance metrics for the overall security posture from an operation to business leader perspective.
• Assists with responses to communicate company asset loss, facility response, damage, theft, etc, and mitigates reactions as needed. This is accomplished through specific communication, organized partnerships, operational planning, management security, physical security, and proven operational security, which is driven by the Regional Security Director level of operations.
• This role will report directly to the SOC Manager (SOC-M).