SOC Operator at Securitas USA Corporate Services

Cambridge, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

14.7

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CCTV Monitoring, Access Control Systems, Customer Service, Communication Skills, Teamwork, Alarm Management, Emergency Response, Detail-Oriented, Proactive, Performance-Driven, Compliance, Incident Reporting, Call Handling, Problem Solving, Vigilance, Flexibility

Industry

Security and Investigations

Description

Company Description We’re Hiring: SOC Operator! 📍 Location: Cambridge 💰 Pay: £14.70 per hour 📅 Hours: 42 hours per week 🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes! Grade: 3.1 Site Based See a Different World. Where potential is seen and progress is nurtured. Join our team as a SOC Operator and play a key role in the smooth operation of our Security Operations Centre. In this position, you’ll work in a customer-focused, performance-driven environment, ensuring that all SOC functions run efficiently while delivering exceptional service to both internal and external clients Your responsibilities as a SOC Operator will include managing alarm activations, handling emergency calls, and overseeing critical communications and dispatch processes. You’ll also respond to customer requests, manage call-outs, and ensure compliance with company SOPs and accreditation standards. If you’re detail-oriented, proactive, and thrive in a fast-paced setting, this is an excellent opportunity to make a real impact. This isn’t just another job. It’s your opportunity to step into a role as a SOC Operator where your potential is recognised, your contribution is valued, and your progress is supported every step of the way✨ Job Description Responsibilities You’ll play a vital part in keeping people, property, and information safe. That includes: Efficiently manage and prioritise alarm activations across various platforms, adhering to NSI accreditation and customer-specific procedures Manage and escalate book-on calls, check calls, duress calls and mobile alarm call-outs according to company SOPs. Respond to all customer requests for system configuration changes Answer telephones promptly and courteously within set service levels, assisting internal and external customers, including liaising with third parties and contractors as required Handle emergency calls out of hours for customers and other business areas as required Prioritise alarms, especially life-threatening ones like Lone Worker or Fire Alarms, with absolute focus Ensure regular camera checks are completed accurately, maintaining vigilance with regards to CCTV Record all accidents and incidents in accordance with SOPs Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you. Qualifications What we’re looking for: We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have: A valid CCTV licence Experienced Control Room Officer with expertise in CCTV monitoring and access control systems The right to work in the UK, with a 5-year checkable history Strong customer service skills, capable of communicating at all levels Team player with a flexible approach to working hours, including covering holidays and sickness Strong communication skills in English—both written and spoken Why Join Securitas? We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day! Opportunity: We see potential in every person and situation. People: We open our eyes to all that’s good. Purpose: We make your world a safer place. We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress. Additional Information It’s great to see you’re considering a career with Securitas UK! Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise: Opportunity – We see potential in every person and situation People – We open our eyes to all that’s good Purpose – We make your world a safer place What You Can Expect Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help. Diversity & Inclusion – Be Yourself We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try out hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month. Your Benefits STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits. Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs. Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary. Specsavers – Save money on eye tests and when purchasing spectacles. WeCare – A 24/7 online GP, mental health support service, get fit programme and more. Toothfairy – Online access to advice and guidance, from real UK Dentists. Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions. Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals. Free Mortgage Advice Go & Live – Financial Wellbeing Hub Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas Take the Next Step Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today. See a different world.

Responsibilities

As a SOC Operator, you will manage alarm activations, handle emergency calls, and oversee critical communications. You will ensure compliance with company SOPs while delivering exceptional service to clients.