We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

ABOUT US

NTT DATA is one of the world’s largest Global Security services providers with over 7500 Security SMEs and Integration partner to many of the worlds most recognised Security Technology providers. We strive to hire exceptional, innovative, and passionate individuals who want to grow with us. In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.
This is a great opportunity for you to play a pivotal role in helping to shape our client’s transformation journeys.

Using your background in SOC Service Delivery background and experience, you will:

• Act as a bridge between the Customer and the Operational Delivery Teams
• Act as a primary escalation point of contact to the customer
• Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users
• Identify any business areas impacted and coordinate communications with all relevant stakeholders as per Major Incident Management process.
• Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team.
• Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams.
• Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer
• Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations.
• Document and present to the customer the weekly and/or monthly service review reports.
• Support Senior Service Delivery Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices.
• Co-ordinate the running and reporting of a risk-based vulnerabilities management including:
• Scanning systems, networks, and applications to detect potential security weaknesses.
• Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that high-risk vulnerabilities are addressed first.
• Work with the Customer Business Owners to ensure they fully understand the risks, and can effectively coordinate the recommended remediation
• Oversee the upkeeping of the intrusion detection system (IDS) and intrusion prevention system (IPS) signatures for customer’s security gateways and Firewalls

Using your background in SOC Service Delivery background and experience, you will:

• Act as a bridge between the Customer and the Operational Delivery Teams
• Act as a primary escalation point of contact to the customer
• Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users
• Identify any business areas impacted and coordinate communications with all relevant stakeholders as per Major Incident Management process.
• Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team.
• Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams.
• Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer
• Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations.
• Document and present to the customer the weekly and/or monthly service review reports.
• Support Senior Service Delivery Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices.
• Co-ordinate the running and reporting of a risk-based vulnerabilities management including:
• Scanning systems, networks, and applications to detect potential security weaknesses.
• Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that high-risk vulnerabilities are addressed first.
• Work with the Customer Business Owners to ensure they fully understand the risks, and can effectively coordinate the recommended remediation
• Oversee the upkeeping of the intrusion detection system (IDS) and intrusion prevention system (IPS) signatures for customer’s security gateways and Firewalls.