We are committed to communities where older people flourish, by providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued. When you join the St Monica Trust, you’ll be part of an organisation built on 100 years of trust, thanks to the people who work for us. Our benefits and perks for permanent and fixed term jobs include a generous pension scheme, Life Assurance, at least 23 days’ annual leave plus bank holidays, access to retail and other discounts, subsidised gym, restaurant, free parking and much more!
Salary: £59,397.00 - £60,879.00 per annum, depending on experience

SKILLS AND EXPERIENCE

Communication

• Interprets and explains information to others.
• Provides and receives some complex, sensitive or contentious information.
• Persuasive, motivational, empathetic, reassuring skills.
• Confident negotiator.
• Shares knowledge and trains others on the job.
• Communicates openly and often with immediate and related teams. Objective review of complex matters.

Thinking Style

• Analyses complex facts or situations.
• Plans and organises a range of complex and interlinked activities and tasks (project planning).
• Uses sophisticated technical and problem-solving skills to enhance service area/discipline.
• Regular report writing, data analysis and recommending actions.
• Contribute to the development of policies and procedures in own discipline.
• Aware of longer term impact of decisions.

Leadership

• Seeks, responds to and acts upon client feedback regularly.
• Builds relationships internally and externally.
• Strong personal network inside and outside org.
• Establishes a collaborative culture for team and those who use their services.
• Collaborative approach.

Working with Others

• Active role in structuring and resourcing teams (where appropriate).
• Shares knowledge and best practice of specialist/service widely including with other Deputies and/or sites.
• Strong focus on buy-in and engagement.
• Contributes to wider organisational goals/strategy.
• Delivers coaching and guidance.
• Project planning skills involving multiple and varied stakeholders.

OTHER SKILLS AND QUALIFICATIONS

Essential

• Level 4 in Health and Social Care (or equivalent)
• Working knowledge and understanding of the CQC Regulations and the Essential Standards of Quality and Safety, Infection Control, Medication, GDPR, NMCs standards and guidance and the Mental Capacity Act.
• Experience of working with older people, those with a disability, and/or dementia
• Experience of working in a nursing home/hospital/sheltered housing/social care setting in a supervisory/management capacity
• Confident with using IT and an advanced understanding of Word/Email
• Knowledge and use of customer service principles
• Knowledge of manual handling and food and hygiene practices

Desirable

• Qualified and NMC Registered Nurse (adult level 1)
• Level 5 in Management and Leadership (or equivalent) or working towards
• Level 3 qualification in Dementia Care (or equivalent)
• Educated to degree level or equivalent
• Specialist skills and experience in dementia

WHY THIS ROLE MATTERS

For over 100 years, we’ve been committed to enhancing the lives of older people, and this role is central to that mission. You’ll help create an environment where our residents don’t just receive care — they experience genuine compassion, dignity and the opportunity to thrive in a community built around their individual needs.

WHAT YOU’LL BE DOING

• Leading the management and delivery of outstanding social care that meets CQC regulations whilst putting residents’ wellbeing at the center of everything
• Championing holistic, person-centred approaches to care, acting as a trusted advisor to residents and their families during important conversations
• Overseeing comprehensive assessments, care planning and safeguarding processes that protect and empower the people in our care
• Managing admissions, audits and continuous improvement initiatives that enhance our residents’ quality of life
• Developing and inspiring your team through effective people management, creating an environment where everyone can contribute and grow

WHY THIS ROLE IS FOR YOU

If you’re passionate about making a difference in the lives of older people and believe that exceptional care comes from leading with both expertise and heart, this role will inspire you. You’ll have the opportunity to influence excellence in social care whilst being part of a team that values integrity, compassion and innovation. Your leadership will directly contribute to creating environments where people are included, respected and able to live with dignity.