Social Community Management Specialist at Hart

Detroit, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Management, Social Listening, Crisis Communication, Social Media Trends, Writing Skills, Proofreading Skills, Social Media Platforms, Social Publishing Tools, Sentiment Tracking, Keyword Analysis, Client Communication, Interpersonal Skills, Detail Oriented, Creative Atmosphere, Entrepreneurial Mindset, Results Driven

Industry

Advertising Services

Description

Overview This role serves as direct social media support for clients utilizing our social media services, primarily community management (75% of work) and social listening (25% of work). The Community Managers should be experienced in the following community management best practices: response matrix development, daily monitoring and responding, escalating responses for approval, crisis communication support, engaging with social followers and audiences, identifying trending opportunities, and after-hour event support as-needed. They should be knowledgeable of social media trends and slang, with strong writing and proofreading skills. They should also be well versed in all major social platforms (Facebook, Instagram, TikTok, YouTube, Pinterest, Reddit, etc.) and social publishing tools (Sprout, Hootsuite, Brandwatch, etc.). They should also be experienced in social listening as it largely supplements community management insights through sentiment tracking, keyword analysis, share of conversation, key topics/ insights, and more. Role Responsibilities Community management lead for key account: ongoing monitoring/response based on response matrix, and additional support during key events Build and apply understanding of clients’ business, brand/tone to recommend updates to response matrices and suggest additional response approaches Additional social listening/monthly compilation of insights and recommendations Participation in virtual and in-person meetings with the client Directs the agency’s approach around customer care and community management Keep up-to-speed on industry and platform changes, incorporating industry standards and best practices Develops frameworks and infrastructure documents to align client/agency Supports the evaluation of media tech stack/solutions that assist role Supports broader team with brand social and channel strategies Ability to analyze dashboards and reports for internal/external distribution that include in-depth insights and recommendations for growth Additional responsibilities as needed: presentations, social post publishing, event support Represents activities via presentations to internal teams and clientele Competitive mindset to deliver leading results on behalf of Hart’s clientele Understands brand voice and personality and is able to execute that voice based on channel audiences Requirements Bachelor's degree in communications, marketing, journalism, public relations or related field Background in content management and/or copywriting Experience in Facebook & Instagram (required), as well as LinkedIn, Reddit, and others Prior experience in spirits and/or liquor industries not necessary but preferred Strong communicator, detail oriented Ability to work independently Personal skills + character traits You enjoy the creative atmosphere and energy a modern agency setting provides. You have very strong interpersonal skills and top-notch verbal and written communication skills. You can empathize with clients, partners, and stakeholders in politically challenging environments and work well under pressure within given timeframes. You are fluent in digital, eager to learn, and want to grow rapidly in our organization. You are an inclusive and supportive team player who can work in cross-functional teams with people of different grades and backgrounds. You have a penchant for results and an entrepreneurial mindset; you bring a can-do mentality to everything you touch. You can work fast and independently with great precision and accuracy. What we offer An exciting and intellectually challenging job within a leading, independent brand transformation agency that honors and lives its values A fruitful salary, perks, 401K, and benefits package. A hybrid work environment. Generous amount of paid time off annually + paid holidays. Flexible spending accounts for health and dependent care. Health Savings Account option with employer match. Paid short-term and long-term disability coverage. Daily snacks, beverages, and full access to our on-site tavern and lounge. An employee experience that fosters and provides deeper connections, vital flexibility, personal growth, holistic well-being, and shared purpose. We employ great people from an ever-widening variety of backgrounds – not just because it’s the right thing to do but also because we believe that diverse perspectives make our agency stronger and more innovative. If you share our values, come find your place in our community. Meet us on @_hartinc and hartinc.com/careers to learn more. Hart is an equal opportunity employer and continually seeks to advance the concepts of equal employment opportunity to all applicants and employees. As such, Hart does not discriminate on the basis of race, color, religion, sex, national origin, age, mental or physical disability, or status as a protected veteran. This policy applies to all personnel activities and conditions of employment.

Responsibilities

The role involves leading community management for key accounts, including ongoing monitoring and response based on a response matrix. Additionally, the specialist will compile insights and recommendations through social listening and participate in client meetings.