Social & Customer Service Coordinator at Vitality Brands Worldwide

Richmond, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Social Media Management, Content Creation, Communication Skills, Time Management, Organizational Skills, Performance Analysis, Beauty Products Knowledge

Industry

Consumer Goods

Description

What some of your day-to-day responsibilities will look like Respond promptly to customer inquiries via email, chat, and social media. Troubleshoot order issues, returns, and product questions, escalating complex cases when required. Create UGC-style content aligned to campaigns, retail focuses and product launches, including appearing on camera. Plan, schedule and publish social media content across platforms. Monitor engagement, identify trends, and provide insights to optimise future content. Your vibe You will have 1+ years’ experience within a similar role (FMCG experience ideal but not essential) along with: Exceptional written and verbal communication skills Confidence working with both internal and external stakeholders Strong time management and organisational skills Comfortable being on camera and experience using content creation tools Passion or proficiency in analysing performance across social platforms (Instagram, TikTok, Facebook) A genuine interest in beauty, skincare and wellbeing products Why Join Us? Career Growth: We invest in your growth and are here to support your journey – whether it’s professional development, leadership opportunities or personal growth. Innovation: We embrace innovation and encourage creative & diverse thinking. Your ideas can shape the future of our products and business. Our People: The number one feedback we get from our team is that what makes Vitality great is “its people”! We’re proud to be recognised as a Great Place to Work and named as one of the Top 20 Best Workplaces To Give Back for two consecutive years. Keep work fun!: There is never a dull moment from fortnightly Pilates, Table Tennis competitions, volunteering with Social Impact partners, bake-offs, training, monthly social events and more! What now? Ready to dive #ALL-IN with us? Click the APPLY button now. We’re reviewing applications daily and ready to move when the right person comes along. Vitality Brands Worldwide is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

Responsibilities

The Social & Customer Service Coordinator will respond to customer inquiries and troubleshoot order issues. They will also create content for social media and monitor engagement to optimize future content.