Where: London & Surrounding Areas (Hybrid - one day in the office a week)
Type: Full time salaried role

THE OPPORTUNITY

We are looking for a social intelligence expert to join our award-winning Intelligence Team. As a team we’re here to create industry-first work and we’re looking for someone with that same hunger and excitement to do things a bit differently.
You’ll join us as Social Insights Manager, reporting into the Head of Social Intelligence.
This role will be a key part of our team, working on a selection of global and national brands.
You will be known for great storytelling and insight generation. You will have fantastic communication and time management skills, and be able to work confidently within an agency structure in order to bring the best work to your clients.
-

Your clients: You will manage the reporting programmes of clients, being responsible for their strategic monthly and quarterly reporting. You’ll act as a trusted partner to these clients, knowing their business objectives and reporting against these .

• Projects & Innovation: Confident in working across a variety of insights project types, from standard social listening projects through to trends and audience work streams.
• Proactive client development: Support the Client Services Team in identifying opportunities for upselling
• Culture & Tech savvy: Understand what’s happening in the zeitgeist (whether you get your news from TikTok or the web). While also staying up to date with platform and social listening vendor changes

SKILLS + TRAITS

• Strong technical experience in social listening tools such as Talkwalker, Hootsuite or Sprinklr. Experience with Global Web Index or similar is a bonus.
• Fantastic attention to detail, organisational and time management skills.
• Honed storytelling skills and comfortable in presenting your work
• A curious, proactive approach with a can-do attitude
• A team oriented professional, with the ability to work independently and self-motivated
• Competent in using Microsoft/Google Suite, with a focus on powerpoint and excel.

EXPERIENCE

• 2+ years experience working in an insights role
• We don’t mind where you come from. Your experience could be from brand-side, agency or publisher; working in PR, creative, social or elsewhere.
• Experience working for multi-market clients
• Bonus: Experience of working on automotive, financial services, retail or travel

WHAT YOU’LL DO

• Deliver insights projects end-to-end from research design, analysis and visualisation to delivery.
• Deliver your projects on time and to a high standard, working in collaboration with more senior members of the team.
• Contribute to proposals and scopes in collaboration with the head of insights and client services teams.
• Develop your skills as a researcher, learning new techniques and technologies. To include survey data, web analytics and desk research.
• Contribute to a culture of learning and development within the team.
• Build relationships with key stakeholders both within and outside of the Insights Team.
• Work with the Head of Insights to promote the team, internally and externally, contributing to and leading on PR activity.

Your clients: You will manage the reporting programmes of clients, being responsible for their strategic monthly and quarterly reporting. You’ll act as a trusted partner to these clients, knowing their business objectives and reporting against these .

• Projects & Innovation: Confident in working across a variety of insights project types, from standard social listening projects through to trends and audience work streams.
• Proactive client development: Support the Client Services Team in identifying opportunities for upselling
• Culture & Tech savvy: Understand what’s happening in the zeitgeist (whether you get your news from TikTok or the web). While also staying up to date with platform and social listening vendor change