Job Title:
Social Media Agent (m/f/d) 100% Remote Customer Support
Job Description

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you looking for a job that suits you and your life? Then this job is just right for you.
In this position as a Customer Service Representative (m/f/d) Social Media Support – 100% home office, you will be the first point of contact for various customer enquiries, whether by phone, email or chat.

YOUR QUALIFICATIONS

Concentrix is a great match if you:

• Are proficient or bilingual in English in speech and writing.
• Are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.
• Are interested in social media, online media or digital marketing.
• Can flexibly cover the service hours (Monday – Sunday from 08am – 11pm), which are staffed using a rotating multi-shift system.
• Are confident in using a PC.
• Are a German resident. Unfortunately, applicants from Saxony, Hessen, Saarland and Hamburg cannot be considered. .
• Can fulfil the requirements for a remote workplace.
• Are willing to continuously expand your skills.

Ideally you already have:

• Experience in customer service
• A recognised qualification and experience in customer service support.

Applicants with different backgrounds and those returning to work are always welcome! If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today via our online form and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Your future place of work: Concentrix GmbH - Homeoffice, Deutschlandweit
Please note that the location still holds its former name. Webhelp is now part of Concentrix and we look forward to receiving your application!

WHAT YOU WILL DO IN THIS ROLE

As an Social Media Agent (m/f/d) for Customer and Client Support in our team you will:

• Handle customer enquiries and requests and respond to them according to need and situation.
• Communicate with customers via different channels (e.g. phone, mail or chat) to ensure an optimal customer experience.
• Dealing with the customer’s various concerns regarding their social media account, marketing measures and their advertising effectiveness and offering them the right solution.
• Provide individual product advice that not only generates orders, but also fulfills the real needs of our customers.
• Once the customer is happy, document the interaction in the customer database.

In this role, we offer benefits that help support your unique lifestyle:

• We offer you 100% remote work from your first day of work.
• Join us full-time. Most weekends are off and are all yours