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Social Media / Arabic Customer Service at Talent 360

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Attention to Detail, Leadership, Responsibility, Dedication, Professionalism, Tact, Patience

Industry

Financial Services

Description

Job Title: Social Media/Customer Service - [Maadi] Job Summary: Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we’d love to hear from you! Key Responsibilities: -Professionally handle customer inquiries and complaints via phone and social media. -Respond to comments, messages, and reviews on social media platforms. -Process and resolve customer complaints related to product sales in a timely and efficient manner. -Follow up on complex customer cases when needed to ensure complete resolution. -Accurately record and update customer interactions, feedback, and actions taken in the CRM system. -Track and follow up on customer orders, ensuring timely and accurate delivery. -Ensure a smooth and satisfying customer journey from start to finish. -Maintain punctuality and respect work schedules and deadlines. -Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations. Required Values and Skills: -Strong sense of leadership and responsibility -Willingness to learn and grow -High level of dedication and commitment to work -Exceptional attention to detail -Passion for challenges and achieving results -Excellent communication and problem-solving skills -Ability to remain calm and professional under pressure Location: Maadi, Cairo Working Hours: 9:00 AM to 5:00 PM

Responsibilities

The role involves handling customer inquiries and complaints through phone and social media, ensuring timely resolution of issues. Additionally, the specialist will track customer orders and maintain accurate records of interactions.