Job Description

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you looking for a job that suits you and your life? Then this job is just right for you.
In this position as a German Speaking Customer Service Agent (m/f/d) - 100% Home Office, you will be the first point of contact for various customer enquiries, whether by phone, email or chat.

YOUR QUALIFICATIONS

Concentrix is a great match if you:

• Are proficient or bilingual in German in speech and writing.
• Are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.
• Are interested in social media, online media or digital marketing.
• Can flexibly cover the service hours (Monday – Sunday from 08am – 11pm), which are staffed using a rotating multi-shift system.
• Are confident in using a PC.
• Are a German resident. Unfortunately, applicants from Saxony, Hessen, Saarland and Hamburg cannot be considered.
• Can fulfil the requirements for a remote workplace.
• Are willing to continuously expand your skills.

Ideally you already have:

• Experience in customer service
• A recognised qualification and experience in customer service support.

Applicants with different backgrounds and those returning to work are always welcome! If you feel you don’t check every box, we encourage you to apply anyway. We’ll do our best to match you with the right job, whether it’s this one or another role.

WHAT YOU WILL DO IN THIS ROLE

As an Social Media Agent (m/f/d) for Customer and Client Support in our team you will:

• Handle customer enquiries and requests and respond to them according to need and situation.
• Communicate with customers via different channels (e.g. phone, mail or chat) to ensure an optimal customer experience.
• Dealing with the customer’s various concerns regarding their social media account, marketing measures and their advertising effectiveness and offering them the right solution.
• Provide individual product advice that not only generates orders, but also fulfils the real needs of our customers.
• Once the customer is happy, document the interaction in the customer database.

In this role, we offer benefits that help support your unique lifestyle:

• We offer you 100% remote work from your first day of work.
• Join us full-time. Most weekends are off and are all yours!
• .*Depending on the area of work, the salary can be made of a fixed and a variable component You can expect up to €2,500 gross.
• With up to 25 vacation days and a flexible working time account, both short and long breaks are possible.
• You start with a 7-week (full-time) training course run by certified trainers.
• You don’t need any previous experience. We will provide you with a mentor to support you right from the start.
• In addition, you will receive regular coaching, fresh-ups and development training, which will also be of benefit to your personal development.
• Your additional financial security through a company pension scheme comes as standard for us.
• Receive an attractive bonus of €500 for every new employee you successfully recruit.
• A wide range of employee discounts, negotiated by Concentrix with well-known partners, will help you save big.
• We highly value internal training and career opportunities, even worldwide.
• You can expect an open and motivated team that is eager to welcome you to Concentrix