WORKING HOURS

We are looking for candidates with flexibility across weekdays, evenings, and weekends to accommodate the full range of our project hours, as we are entirely driven by our clients’ needs.

For this project, you will need to be available during the following days and times (UK time):

• Wednesday, Thursday, Friday & Sunday
• 10:00–11:00am and 4:30–5:00pm

There is some flexibility, and hours may be adjusted within a two-hour window around the times listed above.
Currently, we can offer approximately 5.5 hours per week, with the potential for additional hours (in English) as the project grows.
This role is ideal for someone who is passionate about mental health and seeking to gain experience alongside other commitments.

REQUIREMENTS

Excellent Welsh & English language knowledge: As you’ll be posting messages on social media, it’s a must to have superb writing skills in the Welsh & English language.
Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency.
️‍ Skills and/or experience within mental health services is desirable
Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and/or YouTube and understanding their audiences, in addition to staying on top of the latest trends.
A confidence with digital technology, as you’ll be using a range of tech tools e.g. Sprinklr, Social Sprout, etc, in addition to any internal tech tools e.g availability scheduling tools, Google Chat etc
A self-motivated social media expert who thrives in a remote environment, has a structured approach to work, and the ability to maintain productivity and efficiency while working from home.

In this unique opportunity, you’ll be an essential part of our team, connecting with the brand’s audiences for the Welsh & English markets.
You’ll be a master of context as you skilfully address customer inquiries and comments, ensuring each interaction is timely, professional, and resonates with the brand’s tone of voice. You’ll engage across multiple platforms like TikTok, Instagram, Facebook, keeping the conversations vibrant and engaging.
You will be at the frontline of managing and supporting an online community where mental health matters. You’ll also be a moderator, ensuring a welcoming and judgement-free zone, where consumers feel safe and respected, ensuring the social feeds remain open and inclusive spaces.