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Social Media Customer Service Agent at Foundever

Remote, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Nov, 25

Salary

0.0

Posted On

07 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, English, Excel, Customer Service

Industry

Outsourcing/Offshoring

Description

Responsibilities

To respond to all customer enquires within given timescales, efficiently and effectively.
To develop and maintain a full knowledge of client products and services.
To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
To deal with all correspondence as requested/required.
Logging of all calls accurately and in line with procedure.
Responsible for maintaining and updating all administration.
To consult product manuals, to be able to advise customer of appropriate options/solutions.
To meet minimum monitoring criteria
To meet and exceed daily/weekly target