At FirstCom Academy, we are passionate about empowering individuals with future-ready skills to succeed in the digital world. In this role, you’ll be the voice of our brand — engaging with our online community, sparking meaningful conversations, and building strong connections with learners and professionals across platforms. You’ll play a key role in enhancing our digital presence, driving engagement through authentic interactions, and ensuring our audiences feel heard, valued, and inspired to take action. If you thrive in creating connections, love social media, and want to make an impact in a vibrant, fast-growing organisation, this is the role for you.

REQUIREMENTS

• Diploma in Marketing, Communications, or related field.
• 1–3 years’ experience in social media or community management.
• Excellent writing and communication skills in English (knowledge of Mandarin/Malay/Tamil an advantage).
• Familiar with scheduling tools (Meta Business Suite, Hootsuite, Buffer).
• Organised, detail-oriented, and passionate about engaging online audiences.

• Manage social media communities across Facebook, Instagram, TikTok, LinkedIn, and other platforms.
• Schedule and publish daily/weekly posts according to the content calendar.
• Write engaging captions and adapt tone of voice to platform and audience.
• Monitor DMs, comments, and community interactions, ensuring timely responses.
• Track sentiment, engagement levels, and feedback to improve community health.
• Prepare weekly/monthly reports on follower growth, engagement rate, and reach.
• Work closely with marketing, design, and content teams for campaign alignment.