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Social Media Sales and Customer Support Agent at Southern Motor Carriers

Skopje, , North Macedonia -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Social Media Engagement, Sales, Customer Support, Lead Generation, Direct Messaging, Onboarding Support, Account Setup, Troubleshooting, Online Transactions, Performance Metrics, Communication, Tech-Savvy, Detail-Oriented, Independent Work, Persistent Outreach, User Guidance

Industry

IT Services and IT Consulting

Description

We’re seeking highly motivated Social Media Sales & Support Agents to join a fast-growing digital engagement project. As part of our outreach team, you’ll play a crucial role in connecting with potential users, guiding them through onboarding processes, and offering real-time support via social platforms. This is a hands-on, fast-paced position that blends direct sales, lead generation, and customer service, ideal for someone who enjoys online interaction and thrives on delivering results. Key Responsibilities Actively engage with users in social media communities (primarily Facebook) to promote and support digital offers. Conduct high-volume direct messaging (DMs) to build interest and drive sign-ups. Assist users through the onboarding process and provide step-by-step support. Handle inquiries regarding account setup, platform navigation, and general troubleshooting. Provide real-time guidance for online transactions (e.g., deposits, withdrawals, account verifications). Execute aggressive outreach strategies — frequent posting, following up with leads, and staying persistent. Report performance metrics, conversion rates, and user feedback to the project team. Experienced in sales and negotiation. Strong communicator with a sales-oriented mindset. Comfortable working independently and hitting performance targets. Confident in online interactions, especially in Facebook groups, chats, and forums. Detail-oriented and reliable in following up with user queries and tracking progress. Tech-savvy with the ability to guide users through mobile/web-based platforms. A structured commission system with earning potential based on performance. Onboarding support with templates, outreach scripts, and toolkits. Flexible working hours — work from anywhere, anytime. Opportunities to grow into team lead or coordinator roles as the project scales.

Responsibilities

Engage with users on social media to promote digital offers and provide support. Assist users through onboarding and handle inquiries related to account setup and transactions.