Key Work Areas: To lead and manage teams delivering a range of social prescribing services working within specific NHS contracts. To manage the service deliverables and performance required within each, ensuring accurate recording and reporting of client data and outcomes.
To be accountable for senior level reporting and partnership management with Integrated Care Board colleagues and working with team leads to maintain the quality and effectiveness of our services in line with ICB standards and the Quality of Advice standards set by Citizens Advice.
To manage an active programme of community engagement, based on the identification of need and interactions within the Ipswich East and West Integrated Neighbour Teams. To represent Citizens Advice Ipswich by attending events and advocating for the services we provide.
To develop and refine our social prescribing services (and supporting processes) delivered by Citizens Advice Ipswich, in line with changing funder and/or client demand and technological opportunity.
To produce high quality Management Information around service demand, trends and insights, including monthly and quarterly performance reports.
To be responsible for the management and development of the Social Prescribing team training programme – based on national Citizens Advice guidance and Social Prescribing service standards. To provide a structured framework which supports progression and the identification of training need or knowledge gaps.

OTHER DUTIES AND RESPONSIBILITIES

• Carry out other tasks, which may be within the scope of the post, to ensure the effective delivery of social prescribing advice and support services.
• Work effectively with senior management team peers to support wider operational processes, or the collaborative delivery of activities or projects.