End Date
Sunday 22 June 2025
Salary Range
£0 - £0
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
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Job Description
JOB TITLE: Social Sustainability Manager, BCB
SALARY: £59,000 - £73,000 (dependent on experience)
LOCATIONS: Leeds / Birmingham / Bristol / Manchester
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
About This Opportunity
Do you thrive on making a positive social impact? Are you passionate about breaking down socio-economic barriers and empowering under-served business communities?
Our Purpose:
At Lloyds Banking Group, our Social Sustainability team in Business & Commercial Banking (BCB) are committed to breaking down socio-economic barriers that impact the UK’s under-served business communities. We believe that everyone deserves the opportunity to thrive.

How We Approach Social Sustainability:

• Community Focused: We start with under-served business communities and work backwards from their needs. We earn and maintain trust by being present, transparent and authentic when delivering tangible benefits.
• Targeted Strategies: We establish goals that benefit all of society. But we target our approach towards the unique needs of those facing socio-economic barriers when accessing finance and scaling business.
• Force Multiplier: We draw on Lloyds’ existing products, services, and expertise, focusing on initiatives where BCB can deliver distinctive value.
• Long-term Value: We deliver scalable socio-economic impact that can be maintained over time, whilst also strengthening Lloyds’ reputation as a responsible and socially conscious financial institution.
• Data & Insights: We’re led by data and community insights to inform resource allocation and when measuring social return on investment.
• Convening Power: We provide a platform to amplify the voices and needs of under-served businesses. We empower Lloyds’ colleagues to advocate for these communities.

About the Role:
As our Social Sustainability Manager, you’ll play a pivotal role in shaping and implementing our social sustainability strategy, which directly supports our purpose of empowering underserved business communities. You’ll lead advocate for these customers and work collaboratively across the organization to embed social sustainability into everything we do.

Key Responsibilities:

• Enhance access to apprenticeship schemes for SMEs by designing inclusive models that address participation barriers, with a focus on underserved business customers and priority sectors that are Helping Britain Prosper.
• Collaborate with regional business networks, training providers, and internal partners to expand apprenticeship opportunities (promoting long term employment & skills development) and integrate social sustainability into core processes and decision-making.
• Develop and implement a comprehensive social sustainability strategy aligned with Lloyds’ values, providing insight, effective execution, and continuous improvement in product innovation.
• Champion social sustainability initiatives by raising awareness, engaging partners, and fostering a culture of inclusion through events, workshops, and training sessions.
• Develop and deliver impactful products that address community development issues, including access to finance for underserved businesses and economically disadvantaged regions.
• Measure and evaluate the effectiveness of social sustainability initiatives, using data and insights to propose improvements and demonstrate impact.
• Prepare compelling reports and presentations on social sustainability progress for senior leadership and external partners.
• Act as a role model for ethical and socially responsible behaviour, inspiring others to take action.

What You’ll Need

• Proven experience in developing and implementing social sustainability and/or organisational change strategies.
• Strong understanding of social issues, particularly those impacting underserved business communities in the UK.
• Excellent leadership and management skills, with the ability to motivate and inspire others.
• Exceptional communication and interpersonal skills, with a proven ability to build relationships across all levels.
• Strong analytical and problem-solving skills, with a focus on data-driven decision making.
• Passion for social impact and a commitment to making a positive change.

Benefits of Working in Social Sustainability at Lloyds

• Opportunity to work for the UK’s largest financial institution reaching over 27 million customers.
• Strong commitment to social sustainability and breaking down socio-economic barriers to make a real difference in the lives of under-served businesses and communities.
• Passionate colleagues who are dedicated to positive change and embrace an inclusive work environment.

About Working For Us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference

• Enhance access to apprenticeship schemes for SMEs by designing inclusive models that address participation barriers, with a focus on underserved business customers and priority sectors that are Helping Britain Prosper.
• Collaborate with regional business networks, training providers, and internal partners to expand apprenticeship opportunities (promoting long term employment & skills development) and integrate social sustainability into core processes and decision-making.
• Develop and implement a comprehensive social sustainability strategy aligned with Lloyds’ values, providing insight, effective execution, and continuous improvement in product innovation.
• Champion social sustainability initiatives by raising awareness, engaging partners, and fostering a culture of inclusion through events, workshops, and training sessions.
• Develop and deliver impactful products that address community development issues, including access to finance for underserved businesses and economically disadvantaged regions.
• Measure and evaluate the effectiveness of social sustainability initiatives, using data and insights to propose improvements and demonstrate impact.
• Prepare compelling reports and presentations on social sustainability progress for senior leadership and external partners.
• Act as a role model for ethical and socially responsible behaviour, inspiring others to take action