Soft FM Services Supervisor at Wasael Property Management

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contractor Supervision, Building Services, Audits, Compliance Standards, Service Operation Manuals, Quality Systems, Report Preparation, Communication Skills, Organizational Skills, Analytical Skills, Problem-Solving Skills, Microsoft Word, Inspection Records, Performance Evaluation, Corrective Actions, Operational Support

Industry

Facilities Services

Description

Job Purpose The Soft FM Services Supervisor is responsible for conducting onsite inspections of third-party service contractors to ensure compliance with contractual requirements, Service Operation Manuals (SOMs), company policies, and local and international quality standards. The role ensures consistent service delivery, audit compliance, and operational excellence across all assigned sites. Key Responsibilities Review Service Operation Manuals (SOMs) to verify accuracy against actual site conditions and recommend updates or improvements. Ensure all SOMs are updated in line with operational requirements and site conditions. Monitor implementation of approved programs and procedures outlined in the SOMs. Conduct scheduled and ad hoc inspections in accordance with company audit programs. Identify non-compliance issues and coordinate corrective actions with service providers. Maintain accurate inspection records, logs, reports, and corrective action tracking. Review contractor documentation, reports, and submissions for contractual compliance and accuracy. Support service provider performance evaluation based on defined processes and KPIs. Prepare and submit weekly and monthly service provider evaluation reports to management. Perform follow-up inspections to verify closure of audit findings and corrective actions. Ensure all services comply with international regulations, local standards, and contractual specifications. Assist management in improving audit processes, quality procedures, and inspection standards. Provide operational support to project teams related to building services supervision and inspections. Supervise contractors on site to verify work completion as per contractual scope and timelines. Monitor labor resources, productivity, materials, and equipment usage to ensure efficient site operations. Maintain site documentation including daily reports, progress reports, and contractor coordination records. Communicate effectively with internal stakeholders and external contractors. Perform additional duties as assigned by management. Reporting Structure Direct Reports: None Indirect Reports: None Internal & External Relationships Internal: Operations team, project teams, client departments External: Vendors, contractors, service providers Qualifications Education Bachelor’s Degree in Construction, Facilities Management, Engineering, or related field. Experience Minimum 3 years of experience in construction supervision or facilities management. Prior experience supervising contractors and service providers preferred. Knowledge Strong understanding of contractor supervision, building services, audits, and compliance standards. Familiarity with Service Operation Manuals (SOMs), quality systems, and contractual compliance. Skills Proficient in Microsoft Word and general computer applications. Ability to prepare reports, documentation, and inspection records. Strong verbal and written communication skills. Ability to interact effectively with all organizational levels and external partners. Strong organizational, analytical, and problem-solving skills. Core Competencies Adaptability Initiative Leadership Integrity Attention to Detail Customer Orientation Functional Competencies Analytical and Logical Thinking Change Leadership Technology Utilization Self-Confidence Self-Control Teamwork Relationship Building Key Performance Indicators (KPIs) Achieve a minimum 50% reduction in recurring service issues. Submit consolidated monthly inspection and compliance reports. Complete quarterly reviews and updates of Service Operation Manuals. Complete site inspections within two weeks, subject to availability of required resources.

Responsibilities

The Soft FM Services Supervisor conducts onsite inspections of third-party service contractors to ensure compliance with contractual requirements and quality standards. They also maintain inspection records, monitor service delivery, and support performance evaluations.