Little Kingdom, a large-scale soft play centre for 300+ children, is opening this summer in Newport city centre, and we’re building a dependable and motivated team to deliver a safe, well-run, and enjoyable experience for local families. We’re now hiring Soft play Supervisors to oversee daily operations and lead the team during opening hours.
The venue includes a dedicated play structure, party rooms, a café, and an app-based food ordering system linking to nearby food outlets.

YOUR ROLE:

As a Soft play Supervisor, you’ll take ownership of day-to-day shift operations. This includes supervising the team, maintaining safety and cleanliness standards, managing customer interactions, and producing weekly staff rotas. You’ll also be a keyholder, ensuring the site opens and closes securely and operates efficiently in line with company standards.
This is a hands-on leadership role, ideal for someone confident managing people and processes in a hospitality, leisure, or customer-facing setting.

KEY RESPONSIBILITIES:

• Oversee team members during shifts, providing direction and ensuring smooth daily operations
• Lead daily briefings, allocate roles, and complete shift handovers
• Create and manage weekly staff rotas to ensure adequate cover and efficient operations
• Deliver excellent customer service and resolve issues or complaints in real-time
• Supervise health & safety checks, food handling compliance, and allergen awareness
• Open and close the venue as keyholder; follow cashing up and security procedures
• Manage petty cash, stock levels, and basic ordering of supplies and consumables
• Keep accurate records of incidents, cleaning, maintenance, and staff performance