SKILLS AND QUALIFICATIONS:

• Bachelor’s Degree in Business administration, Hospitality, or related field.
• Minimum 5 to 7 years of experience in a similar role within a facilities management environment.
• Proven experience in managing soft services (cleaning, waste, pest, etc.) across multiple sites.
• Strong leadership, team management, and people skills.
• In-depth knowledge of cleaning chemicals, equipment, and modern soft service practices.
• Knowledge of UAE health and safety regulations and FM industry standards.
• Strong communication, interpersonal, and negotiation skills.
• Proficiency in Microsoft Office Suite and other relevant FM software.
• Ability to analyze data, identify trends, and generate reports.
• Experience in costing, tender submission, and business development follow-up.
• Knowledge of conducting soft service site surveys.
• Ability to work independently and collaboratively in a fast-paced environment.
• Coordination experience with HR/recruitment for operational staffing needs.
• UAE driving license is mandatory.
  Job Type: Full-tim

• Oversee day-to-day operations of soft service providers including cleaning, waste management, and other related services.
• Ensure services are executed efficiently and in compliance with scope of work.
• Monitor and manage on-call and AMC (Annual Maintenance Contract) teams to deliver timely and high-quality service.
• Ensure all services adhere to contractual obligations, SLAs (Service Level Agreements), and KPIs (Key Performance Indicators).
• Coordinate renewals, negotiations, and compliance monitoring for soft service contracts.
• Conduct routine site inspections, audits, and assessments to evaluate service delivery.
• Build and maintain strong relationships with clients, stakeholders, and service providers.
• Act as a point of contact for client queries and concerns related to soft services.
• Develop and implement operational strategies to optimize service delivery in alignment with organizational goals.
• Drive innovation and service enhancements across soft service operations.
• Manage budgets and ensure cost-effectiveness in soft services operations.
• Prepare timely quotations/costing for clients and follow up for business conversion.
• Work towards achieving departmental revenue targets for both on-call services and AMC contracts.
• Prepare and present reports on service performance, operational efficiency, and revenue status.
• Provide insights and recommendations for continuous improvement.
• Support emergency response and ensure a safe, clean, and comfortable environment during critical situations.
• Develop and implement training programs to improve staff competencies and ensure service excellence.
• Conduct regular training sessions to maintain quality and compliance standards.
• Assist in the development, review, and implementation of SOPs and internal policies for soft service operations.