KEY INFORMATION

• Job Title: Soft Service Manager
• Location: Clonskeagh, Dublin 14
• Position Type: Permanent, Full-Time
• Work Environment: On Site, Office-Based
• Salary: €60,000 - €62,000 (doe)
• Hours: 40 hours per week, 8:00AM to 5:00PM (1 hour lunch break)
• Benefits:
• On-Site Canteen with 5-star catering
• Free On-site parking
• Pension contribution
• 25 days holidays.
• Growth opportunities

REQUIREMENTS

Essential Requirements

• 4-5 years of experience managing soft service functions such as Cleaning, Waste, Security, and Workplace Services in a corporate environment.
• Proven leadership experience, managing teams of 10+ staff and driving engagement, development, and performance.
• Track record of achieving KPIs, with measurable improvements in service delivery, cost efficiency, or customer satisfaction.
• Experience managing budgets of €500,000+, ensuring cost control and value-for-money service provision.
• Excellent communication skills, with experience presenting reports and operational updates to senior stakeholders.
• Demonstrated ability to manage change, leading at least one major service transition or process improvement initiative.
• Self-motivated and proactive, with a history of implementing efficiency improvements in soft services.

Desirable Skills

• 2+ years of contract management experience, including negotiation and performance monitoring of external service providers.
• Experience implementing sustainability initiatives, such as waste reduction programs or energy-saving measures.
• Prior experience in a high-end corporate office, managing services for 500+ employees.

Key Traits

• Proactive and solution-focused, with a track record of resolving 90%+ of operational issues within SLA timelines.
• Highly organised, managing multiple service lines with measurable improvements in efficiency or cost savings.
• Customer-focused, demonstrated by positive service feedback or improved workplace satisfaction scores.
• Strong stakeholder management, with experience liaising with senior executives and external partners to enhance service quality.

• Manage all soft service operations across Cleaning, Workplace Experience, Waste Management, Security, and Events.
• Provide direct line management for teams, ensuring engagement, development, and performance excellence.
• Act as the single point of contact for all operational inquiries, ensuring efficient issue resolution.
• Promote a strong behavioural safety culture, driving compliance, reporting, and proactive safety initiatives.
• Manage relationships with external contractors and suppliers, ensuring effective contract negotiation and service quality.
• Engage with clients and key stakeholders, effectively communicating business updates and identifying efficiency opportunities.
• Implement green initiatives, such as energy-saving programs and enhanced recycling policies.