Position: Soft Services Manager
Location: BAE Systems - Rochester
Role: Full Time, 8:00am - 5:00pm, Monday to Friday
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We are looking for an experienced Soft Services Manager to support the Operations Team in the management of site-based cleaning operatives. Duties include staff inductions and training, liaising with recruitment agencies and completion of on-boarding paperwork.

• Manage the delivery of inductions and completion of Task Risk Assessment paperwork for cleaning operatives
• Management of operational performance in line with all client KPI requirements and reporting timeliness
• Monitor the use of chemicals and materials utilised in Touch Point Cleaning (TPC) roles
• Deal with any issues efficiently and in a professional manner, and referring to your line manager where appropriate
• Team training and performance reviews of immediate teams against agreed objectives and document according to company policy
• Weekly / monthly auditing of sites in line with Co-op I Auditor and Mitie systems
• Manage the operational teams across all soft service delivery lines eg; Security, Cleaning, Waste management, Front of house