EDUCATION:

• Associates Degree in Computer Science, Information Technology or related experience

EXPERIENCE:

• Combination of (4) four years of education and/or experience with server, desktop and peripheral troubleshooting in a network environment
• Experience in an educational environment preferred

KNOWLEDGE & SKILLS:

• Strong knowledge of computers and related technologies
• Strong knowledge of Microsoft Active Directory and SCCM
• Functional knowledge of general programs, policies and practices used in education for computer software installations
• Knowledge of mobile device management systems and their use in education
• Above average knowledge of software applications used in the educational environments
• General knowledge of networks and enterprise security

ABILITIES:

• Advanced ability to troubleshoot various technology issues, especially those at system level
• Ability to communicate effectively with all levels of technology users with effective interpersonal skills
• Ability to establish and maintain effective working relationships with teammates
• Ability to prioritize work through time management to meet deadlines
• Ability to analyze problems, identify solutions, project consequences and implement proposed solutions
• Ability to document step by step instructions to solutions for end-users
• Ability to learn new technologies and contribute to new system deployments; maintain knowledge and skill as required to stay current with emerging technology
  REPORTS TO: Data Systems Manager

• Under the supervision of the Data Systems Manager, assists with the installation and configuration of hardware, software, and related peripherals in the district
• Follow all rules, policies, and procedures of BCS, along with state and federal regulations pertaining to schools and technology
• Ensures the maintenance of all computers and software by monitoring performance and security
• Designs and develops application delivery, images, and patches utilizing SCCM
• Performs testing on all deployments for proper results and minimize impact to end users
• Installs upgrades to hardware and software applications; coordinates patch management functions
• Analyze computer systems to include assessing end-user software needs and determining software specific specifications
• Communicates with vendors to resolve problems with software and hardware as necessary
• Functions at system level demonstrating troubleshooting skills within Microsoft Active Directory
• Provide insight on the use and implementation of new software systems and technologies
• Provide ongoing application support and troubleshooting for software packages to meet BCS needs
• Provide end-user appropriate training on related software applications
• Monitors network and server functions daily and reports alarms to management
• Work within the Technology Department to develop a strong cohesive unit supporting all technology
• Attends classes and seminars to enhance knowledge of equipment and operating systems
• District cell phone is to be charged and reachable during off hours
• Available for after hours emergencies and weekends to assist with the restoration of network services
• Responds to emergency situations during or after hours for the purpose of resolving failures or mitigating Cybersecurity events
• Duties as assigned by Data Systems Manager or Director