EOE: race/color/religion/sex/sexual orientation/gender identity/national origin/disability
The Software Application Program Manager will provide technical assistance and troubleshooting for software applications, ensuring users can effectively utilize the tools they rely on. The Application Program Manager will diagnose and resolve software issues, document solutions, and often serve as a bridge between end-users and the software owners. They will also handle complex issues, mentor team members, and identify opportunities for process improvement. The Software Application Program Manager must have excellent communication skills and experience in strategic planning. Ability to understand business priorities and contribute to strategic projects is expected. The Manager will handle moderate to complex projects and issues identified by the business and assigned by Information Technology leadership.

DOCUMENTATION AND KNOWLEDGE MANAGEMENT:

• Maintain accurate records of user issues, solutions, and troubleshooting steps.
• Contribute to the development of knowledge base articles and FAQs.

TECHNICAL SKILLS:

• Strong understanding of computer hardware and software.
• Familiarity with common operating systems and software applications.
• Experience with troubleshooting and problem-solving techniques.
• Ability to learn new technologies quickly.

QUALIFICATIONS AND EXPERIENCE:

• Degree Management Information Systems or Business Administration or related field
• 3 plus years of experience in a Software Application Program Manager or similar role
• Experience working in a team-oriented, collaborative environment
• Excellent communication and negotiation skills
• ERP certification a plus, example NetSuite
• Construction Software certification a plus, example Procore
• Create and maintain project work schedules, track internal and external customer requirements, and translate customer requests into project deliverables

RESPONSIBILITIES:

The Software Application Program Manager will be responsible for other tasks, including but not limited to:

OTHER DUTIES:

• Provide training to users on new software features and functionalities.
• Assist with the development and implementation of new software solutions.
• Stay up-to-date with the latest software technologies and best practices.