JOB SUMMARY:

We are seeking a detail-oriented and experienced Software Asset Management (SAM) Analyst with hands-on expertise in ServiceNow Software Asset Management module. The SAM Analyst will be responsible for managing the lifecycle of software assets, ensuring compliance, optimizing license usage, and integrating software asset data into the ServiceNow platform.

REQUIRED QUALIFICATIONS:

• 3–5 years of experience in Software Asset Management or IT Asset Management (ITAM).
• Strong hands-on experience with the ServiceNow SAM module (Certified Implementation Specialist preferred).
• Knowledge of major software vendors and licensing models (e.g., Microsoft, Adobe, Oracle, IBM).
• Experience with ServiceNow Discovery, CMDB, and integrations.
• Familiarity with software contracts, EULAs, and vendor audit processes.
• Excellent analytical, documentation, and reporting skills.
• Strong communication and collaboration skills across technical and non-technical teams.

PREFERRED QUALIFICATIONS:

• ServiceNow Certified Implementation Specialist – Software Asset Management
• ITIL v4 Foundation Certification
• Experience with other SAM tools (e.g., Flexera, Snow, Ivanti) a plus
• Familiarity with hardware asset management (HAM) concepts
  Job Type: Contract
  Pay: Up to $60.00 per hour
  Expected hours: 40 per week
  Work Location: Remot

• Implement and maintain the ServiceNow Software Asset Management module.
• Manage the end-to-end software asset lifecycle, including procurement, deployment, usage, upgrades, and disposal.
• Ensure software license compliance and audit readiness.
• Work with procurement, finance, and IT operations to gather and validate software usage and entitlements.
• Analyze software usage data to identify cost-saving opportunities through re-harvesting, downgrade rights, or license optimization.
• Maintain an accurate and up-to-date software asset inventory in ServiceNow.
• Integrate SAM data with Discovery, CMDB, and other ServiceNow modules.
• Prepare and deliver compliance reports, license consumption dashboards, and executive summaries.
• Act as a subject matter expert on software licensing models (e.g., SaaS, perpetual, subscription, user/device-based).
• Support internal and external audits by providing license and usage documentation.