JOB SUMMARY

Help shape the future of energy through impactful digital solutions. Ofgem is seeking a talented Software Developer (Ivanti) to join our Enterprise Service Operations team within the Digital, Data and Security Services (DDSS) directorate. This is a unique opportunity to contribute to the development and optimisation of our Ivanti platform as we level up our service management practices and look to enable new service capabilities to support our business per our digital strategy.
Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers – especially vulnerable people.
We’re offering an initial 1-year fixed term role where you’ll contribute to the development of applications that support some of the UK’s most vital public services. This is a high-impact opportunity to influence how digital tools are being supported, ensuring the teams that support OFGEM are efficient, secure and user-focused and that digital exploitation is a core strategic focus.

In this role, you’ll be instrumental in managing and enhancing our Ivanti Service Manager platform. Working in a multidisciplinary service management team, you’ll design and implement solutions and workflows that streamline business processes, improve user experience, and deliver measurable value. You’ll:

• Develop, configure and maintain Ivanti workflows and modules to support end-to-end business processes.
• Collaborate with delivery managers, service designers and stakeholders to shape the Ivanti roadmap.
• Translate business needs into robust, scalable technical solutions using Ivanti’s best practice tools.
• Provide technical support, troubleshoot issues, and ensure platform stability and performance.
• Stay up to date with Ivanti developments and identify opportunities for innovation and automation.

We’re looking for someone with strong experience in Ivanti Neurons or Ivanti Service Manager, or a comparable ITSM platform. You should be confident working independently and collaboratively, with a proactive mindset and a passion for service excellence.
At Ofgem, you’ll be part of a collaborative, inclusive environment where your ideas are valued and your expertise can flourish. We support hybrid working and offer an exceptional benefits package, including generous leave, pension contributions, and professional development opportunities.
You’ll play a key role in delivering smart, efficient digital services that underpin the UK’s clean energy future—ensuring our systems are secure, user-focused, and built on strong technical foundations. We have a critical purpose to deliver smart, efficient digital services that power the UK’s clean energy future.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

KEY RESPONSIBILITIES

• Work closely with the Automation Lead and Product Manager to identify opportunities and shape the roadmap.
• Keep up to date with Ivanti developments and opportunities they may create for the department.
• Set and promote high standards of work.
• Build a supportive, transparent, and collaborative working environment.
• Provide support with administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions.
• Actively participate in Agile ceremonies.

In this role, you’ll be instrumental in managing and enhancing our Ivanti Service Manager platform. Working in a multidisciplinary service management team, you’ll design and implement solutions and workflows that streamline business processes, improve user experience, and deliver measurable value. You’ll:

• Develop, configure and maintain Ivanti workflows and modules to support end-to-end business processes.
• Collaborate with delivery managers, service designers and stakeholders to shape the Ivanti roadmap.
• Translate business needs into robust, scalable technical solutions using Ivanti’s best practice tools.
• Provide technical support, troubleshoot issues, and ensure platform stability and performance.
• Stay up to date with Ivanti developments and identify opportunities for innovation and automation