GENERAL SKILLS

• Experience in programming and analysis; specialized CRM software package support at the specified experience level
• A solid understanding of low-code/no-code platforms
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
• Experience in structured methodologies for the development, design, implementation and maintenance of applications
• Experience in design, code, test, debug and document applications
• Experience in the use of object and/or third generation language development tools
• Experience in one or more programming languages
• Experience in application design, latest design patters, deployment and troubleshooting
• Experience with relational and hierarchical database technologies
• Experience in the use of information retrieval packages using query languages
• Experience with one or more communications protocols
• Experience in structured methodologies for the design, development, implementation and maintenance of applications
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
• A team player with a track record for meeting deadlines CRM Software Development Skills
• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
  • Experience with middleware and gateways • Expertise in specific tools for CRM software development

Desirable Skills:

• Knowledge and experience with programming Internet-ready applications
• Knowledge and experience in rapid application development (RAD) methodologies
• Knowledge and understanding of Information Management principles, concepts, policies and practices
• Experience with middleware and gateways
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
• Ability to provide post-implementation support and resolve any post-implementation technical issues
• Experience conducting design walkthrough sessions with project team
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
• Ability to provide user and system documentation as required

Skills
Experience and Skill Set Requirements

Extensive experience with the following technologies:

• MS Dynamics (2016 and D365)
• C# programming
• NET Framework - all supported versions
• ASP .NET programming

RESPONSIBILITIES:

• Aide in the upgrade of Microsoft Dynamics 2016 to current supported version
• Update and configure connections to the CRM system
• Update and configure CRM front-end portal solutions
• Troubleshoot and remediate technical issues for both the CRM system and the front-end portal solutions
• Understand, configure, troubleshoot and remediate issues with batch file processing as it relates to the CRM and front-end portal solutions
• Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
• Resolves and troubleshoots technical problems which arise during the creation, use and operation of software packages
• Creating and/or updating APIs