We are seeking a meticulous and seasoned Technical Support Consultant to join our growing European team. In this pivotal role, you'll be instrumental in delivering exceptional customer support and technical guidance. With a primary focus on our German customers, you'll swiftly address their inquiries and provide efficient solutions. Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market. Reporting directly to the Customer Support Manager, you will have ample opportunities to contribute to our team's success.

Responsibilities:

- Resolve customer queries and issues promptly, adhering to SLAs.

- Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines.

- Manage complex customer accounts and understand their hardware and software setups.

- React quickly to major customer issues.

- Communicate effectively with senior management and other teams.

- Foster productive relationships across teams.

- Ensure system availability and functionality for customers.

- Maintain high customer satisfaction.

- Create knowledgebase articles and document issue resolutions.

- Analyse complex problems and propose solutions.

- Establish credibility with internal and external customers.

- Achieve proficiency in Centric 8 software installation and functionality.

Skills:

- Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills.

- Helpful to have experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).

- Fluency in both German and English is essential, with additional proficiency in other languages considered a plus.

- Good time management skills

- Ability to work under pressure