Software Development Advisor at NTT DATA

Guadalajara, jalisco, Mexico -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Crisis Communication, Stakeholder Liaison, Message Interpretation, Communication Planning, Multi-channel Communication, IT Service Management, Service Operations Awareness, Technical Judgement, ITSM Tools Proficiency, Organizational Skills, Adaptability, Proactivity, Resilience, Teamwork

Industry

IT Services and IT Consulting

Description

Communication: Verbal and Written Communication: Ability to articulate complex technical information clearly and concisely to diverse audiences, including technical teams, business leaders, and end-users. This includes providing status updates, risks, and resolutions in a direct and open manner. Crisis Communication: Maintain a calm and composed presence during high-pressure situations, delivering clear and well-structured messages. Stakeholder Liaison: Act as a primary point of contact and liaison for global teams across multiple business units, preventing information silos and ensuring all relevant parties are informed. Message Interpretation and Cohesion: Possess excellent interpretive skills to synthesize information from various sources and craft a positive, cohesive message. Communication Planning: Prioritize communication, maintain transparency, and ensure timely updates throughout the incident lifecycle, utilizing pre-written templates for efficiency. Multi-channel Communication: Proficiency in utilizing various communication channels within GS while maintaining consistency. IT Service Management (ITSM): Knowledge: Deep knowledge of IT service management industry standards and practices, Service Operations Awareness: Understanding of Service Desk operations, Application Support, and Infrastructure Support functions. Technical judgement: Solid understanding and awareness of enterprise-level infrastructure, cloud platforms, and application stacks, with basic technical knowledge to facilitate effective coordination. ITSM Tools Proficiency: Familiarity and proficiency with ITSM tools and incident tracking systems (e.g., ServiceNow) for monitoring, coordination, and reporting. Personal Attributes: Independent and team player: Work effectively both independently and as part of a team, self-motivated and deadline driven. Resilient: Ability to maintain composure and effectiveness under significant pressure and stress. Proactive: A proactive approach to anticipate potential problems and take ownership of solutions. Organizational Skills: Excellent organizational and multitasking capabilities to manage various responsibilities efficiently. Adaptable: Willingness to learn new tools and techniques and adapt to evolving technologies, processes, and expectations. Minimum of 5 years of working experience within major incident and/or crisis management teams preferably in a communication lead role. Experience in being part of a 24x7 team. LI-LATAM

Responsibilities

The Software Development Advisor will act as a primary point of contact for global teams, ensuring effective communication and preventing information silos. They will also maintain a calm presence during crises and provide clear updates and resolutions.